ALEN JO ALEX
Rhebogue,ireland
Summary
Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Head waiter
Crown Plaza
Kochi, India
2025.03 - 2026.01
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Organised staff schedules, ensuring adequate coverage during peak hours.
- Reduced wait times with efficient seating arrangements.
- Implemented daily specials board, increasing variety of offerings.
Assistant waiter
The Gateway Taj
Kozhikode, India
2024.04 - 2024.12
- Enhanced team efficiency through regular communication and collaboration with kitchen staff.
- Trained new hires on restaurant protocol, ensuring uniformity in service levels across all staff members.
- Collaborated closely with fellow wait staff fostering a supportive team environment.
- Politely directed guests towards available seating thus managing footfall efficiently during peak hours.
Waiter
Marriott Whitefield
Bengaluru, India
2023.01 - 2023.11
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
- Assisted in food preparation, resulting in timely service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
Bachelor of Hotel Management(BHM)
Oriental School Of Hotel Management
Wayanad, India 2021.11 - 2025.03
Masters in Sustainable Tourism and Hospitality Management
Griffith Collage
Limerick 2026.02 -
Skills
- Food service procedures
- Serving large parties
- Restaurant equipment usage
- Table organisation
- Food service regulations understanding
- Serving techniques
Reference
Mr. Cyril Lipson
Crown plaza, Food & Beverage Manager
Email.id: cyrillipson42@gmail.com
phone no: +91 8848918437
Timeline
Masters in Sustainable Tourism and Hospitality Management
Griffith Collage
2026.02 -
Head waiter
Crown Plaza
2025.03 - 2026.01
Assistant waiter
The Gateway Taj
2024.04 - 2024.12
Waiter
Marriott Whitefield
2023.01 - 2023.11
Bachelor of Hotel Management(BHM)
Oriental School Of Hotel Management
2021.11 - 2025.03