Alena Walsh
ㅤ
Summary
Assistant Store Manager with sales and merchandising skills. Highly effective in working with peers, sales associates and upper management alike. Guides staff members to reach sales goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Best Menswear
11.2023 - Current
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Retail Store Supervisor
Best Menswear
03.2023 - 11.2023
- Reviewed audits and reconciled sales transactions by balancing cash registers and reporting discrepancies.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Oversaw employees and store functions on daily basis.
- Processed exchanges, refunds and team member purchases.
- Resolved customer complaints with professionalism and empathy, enhancing brand reputation.
Counter Manager
ELC Group
11.2017 - 09.2020
- Arranged merchandise to present visually appealing displays and attract clientele.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Managed sales trackers and reports, improving organizational efficiency.
Sales Assistant
Black Jack Agency
08.2015 - 10.2017
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed strong rapport with customers and created positive impression of business.
Education
Interior Design
Dublin Institute of Design
09.2020 - 05.2021
Executive Assistant
Whitehall College
09.2009 - 05.2010
English Language And Business Studies
Whitehall College
09.2008 - 05.2009
Skills
Operations management
Merchandising
Staff Management
Sales expertise
Attention to detail
Consulting
Performance Tracking and Evaluation
Timeline
Assistant Manager
Best Menswear
11.2023 - Current
Retail Store Supervisor
Best Menswear
03.2023 - 11.2023
Interior Design
Dublin Institute of Design
09.2020 - 05.2021
Counter Manager
ELC Group
11.2017 - 09.2020
Sales Assistant
Black Jack Agency
08.2015 - 10.2017
Executive Assistant
Whitehall College
09.2009 - 05.2010
English Language And Business Studies
Whitehall College
09.2008 - 05.2009