Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Alena Deriugina

Alena Deriugina

Galway

Summary

I am proactive and creative problem solver with a strong record in account management, adept at thriving in fast-paced environments. Expert in driving customer success and satisfaction through detailed communication, diligent follow-up, and thorough documentation. Excels in managing customer relationships and delivering results under pressure with a positive and enthusiastic approach.

Overview

15
15
years of professional experience

Work History

PRODUCT BUILDER

BOSTON SCIENTIFIC
Galway
01.2021 - Current
  • Ensured the production of high-quality medical devices by performing meticulous assembly in strict compliance with Standard Operating Procedures and regulations.
  • Implemented cleanroom protocols and safety procedures to ensure contamination prevention and maintain a safe work environment
  • Actively pursued professional development opportunities which involved attending training sessions focused on operating a new machine and staying updated with the latest techniques in medical device manufacturing. Accomplished quality assurance courses, demonstrating commitment towards maintaining high standards.

SOFTWARE TESTER

YANDEX
Togliatti
05.2019 - 03.2020
  • Conducted regression testing on the company's web products and mobile application according to established scenarios
  • Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
  • Checked software programs for usability, functionality, and design issues.

LIGHTING DESIGNER ENGINEER

VOLZHSKY LIGHTING PLANT LUCH
Togliatti
10.2013 - 12.2018
  • Designed lighting for a wide range of structures including industrial buildings, supermarkets, educational institutions, and street lighting.
  • Visualized lighting in Dialux and Dialux Evo software.
  • Delivered lighting concept presentations to clients by providing visuals and explaining plan details.
  • Oversaw lighting aspects and adjusted during technical rehearsal.
  • Collaborated with mangers to plan and implement lighting installations.
  • Developed and implemented an order acceptance system to optimize efficiency
  • Created electrical lighting plans to document technical specifications using CAD software.
  • Consulted with clients to understand their needs and objectives for improved solutions

Account Manager

Rututor
Togliatti
09.2009 - 01.2011
  • Developed successful customer relationships to boost sales opportunities.
  • Onboarded new team members to integrate into organization.
  • Negotiated contracts and closed agreements to maximize profits.
  • Served as the primary point of contact for communications, handling emails, phone calls, and mail, and ensured timely responses to urgent inquiries

Education

Certificate in Lean & OpEx (Yellow Belt) - Quality Control And Safety Technologies

Atlantic Technological University
Sligo Ireland
05.2024

Bachelor of Engineering - Industrial Engineering

Togliatti State University
Togliatti Russia
06-2009

Certificate in Lean Sigma Quality (White Belt) - Quality Control and Safety Technologies

Atlantic Technological University
Sligo Ireland
12.2023

Skills

  • Multitasking: Proven ability to manage multiple projects and tasks simultaneously without compromising quality or timelines, ensuring optimal productivity
  • Problem Solving: Creative and effective problem solver, adept at identifying issues and implementing innovative solutions that contribute to business success and customer satisfaction
  • Analytical Thinking: Strong analytical skills, with a keen ability to assess complex information, draw accurate conclusions, and devise strategic plans accordingly
  • Customer Relationship Management: Experienced in nurturing client relationships, understanding client needs, and aligning services to meet or exceed expectations

Languages

Russian
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

PRODUCT BUILDER

BOSTON SCIENTIFIC
01.2021 - Current

SOFTWARE TESTER

YANDEX
05.2019 - 03.2020

LIGHTING DESIGNER ENGINEER

VOLZHSKY LIGHTING PLANT LUCH
10.2013 - 12.2018

Account Manager

Rututor
09.2009 - 01.2011

Certificate in Lean & OpEx (Yellow Belt) - Quality Control And Safety Technologies

Atlantic Technological University

Bachelor of Engineering - Industrial Engineering

Togliatti State University

Certificate in Lean Sigma Quality (White Belt) - Quality Control and Safety Technologies

Atlantic Technological University

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Alena Deriugina