Alen Sabljak

● Improved quality metrics by ensuring and evaluating quality delivery of content reviewed in European markets

● Identified potential opportunities and risks, providing insightful improvement suggestions through daily work

● Handled sensitive issues including child exploitation, violence, adult & sexual content with utmost professionalism and care

● Strengthened internal communication channels through regular meetings with stakeholders across departments

● Conducted dynamic coaching and calibration sessions for Content Moderation teams, fostering consistency in operational procedures and significantly improving moderation results

● Managed overtime, shift swaps, breaks, and PTO requests to maintain optimal staffing levels at all times

● Created weekly and monthly reports, providing valuable insights for top management decision-making

● Streamlined onboarding process for new hires through improved coordination between HR, IT, Finance and other departments

● Implemented real-time monitoring mechanisms for work volumes and key performance metrics, enabling agile decision-making and proactive adjustments to optimize performance

● Collaborated cross-functionally to identify staffing needs, ensuring optimal resource allocation across departments

● Investigated and swiftly resolved complex issues reported on Facebook

● Performing internal quality audits, provide quality feedback and highlight the areas that require improvement

● Provide on-boarding trainings and shadowing sessions for the new starters

● Investigated incidents thoroughly, identifying root causes and implementing corrective actions to prevent recurrence

● Investigated and swiftly resolved complex issues reported on Facebook