ALEN ALEXANDER
Dublin,Ireland
Summary
Recent Master’s graduate in Operations and Supply Chain Management with strong experience in logistics coordination, procurement support, and process improvement. Skilled in data analysis, ERP systems, and Lean Six Sigma methodologies to enhance efficiency, accuracy, and operational performance. Eager to apply transferable skills from fast-paced, high-volume environments to Mercury’s dynamic project and construction operations, contributing to delivery excellence and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
National Express Group
Dublin
02.2026 - Current
- Coordinated with drivers, dispatch teams and operations control to resolve real-time service disruptions, delays and route issues, ensuring smooth passenger flow and on-time service delivery across high-volume routes.
- Managed high-volume bookings, ticket queries and schedule changes using digital systems and Excel, maintaining accurate data records and supporting daily operational reporting and demand tracking.
- Acted as a key communication link between customers, transport operations and management, quickly escalating issues and identifying recurring service gaps to support process improvements and service efficiency.
Night Auditor
Crowne Plaza Blanchardstown
Dublin
01.2025 - 01.2026
- Managed overnight front-office operations serving 100+ guests per shift.
- Conducted billing audits, reconciliations, and financial summaries with 100% accuracy.
- Ensured seamless check-ins, guest support, and night-shift service excellence.
- Awarded Best Employee for outstanding performance and reliability.
Operations analyst
Chillnest Air-Conditioning Engineers
02.2024 - 05.2024
- Coordinated logistics & inventory for 30+ HVAC installation and maintenance projects.
- Enhanced material availability by 15% through organised procurement tracking.
- Supported workflow and service process optimisation initiatives.
Financial Consultant
HDFC Life
Kerala, India
10.2023 - 02.2024
- Conducted financial assessments for 80+ clients and recommended tailored investment & insurance plans.
- Achieved 120% sales target within 4 months, contributing to branch revenue growth.
- Selected for MDRT (Million Dollar Round Table) recognition track for top-tier client acquisition potential.
- Maintained 95%+ customer satisfaction through service follow-ups and compliance adherence.
Education
MSc - Management (Operations & Supply Chain)
Dublin City University
DublinB.Tech. - Electrical & Electronics Engineering
Bir Tikendrajit University
Skills
- SAP
- Oracle ERP
- Opera PMS
- MS Excel (Pivot, LOOKUP)
- Python
- Anylogic/AnyLogistics
- AutoCAD
- Revit MEP
- Stakeholder Management
- Client Service
- Communication
- Time Management
- Problem-Solving
- Collaboration
- Customer service
Websites
Certification
- Lean Six Sigma Green Belt
- SAP Basics (LinkedIn Learning)
- Master Diploma in MEP Design
- Master Diploma in AutoCAD
- Business Ethics Certificate
- CSCMP Supply Chain Foundations - LinkedIn
- Project Management foundation - LinkedIn
- Inventory Management Foundation - LinkedIn
Projects
- Capstone Project - Uber's Global Strategy: Navigating Competition, Digitalization & Sustainability, Analyzed Uber's global competitive strategy, digital transformation initiatives, and sustainability challenges, proposing strategic actions for market leadership and responsible growth.
- Circular Supply Chain Strategy for Consumer Electronics, Evaluated reverse logistics and product take-back systems to minimise e-waste and build sustainable circular value chains.
- Automated Guided Vehicle (AGV) for Hospital Logistics, Developed a prototype AGV to automate hospital material movement during COVID-19, enhancing safety & operational efficiency.
References
Available Upon Request
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Timeline
Customer Service Advisor
National Express Group
02.2026 - Current
Night Auditor
Crowne Plaza Blanchardstown
01.2025 - 01.2026
Operations analyst
Chillnest Air-Conditioning Engineers
02.2024 - 05.2024
Financial Consultant
HDFC Life
10.2023 - 02.2024
MSc - Management (Operations & Supply Chain)
Dublin City University
B.Tech. - Electrical & Electronics Engineering
Bir Tikendrajit University