Aleksandra McMahon
Dublin
Summary
I'm a reliable Manager demonstrating high level of ownership and initiative. I have an experience in fast-paced, deadline-driven environments to manage goals and team development. Dedicated to work closely with employees to maximize productivity and optimize procedures. I'm a decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
Work History
Care Coordination Scheduler and Manager
Point of Care
Dublin
01.2020 - Current
- Developed and implemented streamlined scheduling procedures to facilitate prompt completion of nurse visits, medical payments, waste collections, and medical device troubleshooting.
- Contributed to the design, implementation, and facilitation of induction, education, training, and development initiatives for care coordination personnel ensuring their competency and validation.
- Held regular meetings with Care Coordination team to review progress and establish objectives.
- Ensured quality compliance by completing all necessary reports (e.g. Deviation/CAPA, Incident, Complaint, Adverse Event, etc.).
- Ensured high documentation standards by thoroughly and accurately completing all documentation, including SOP's, WI's, and PowerPoint Presentations, in accordance with approved procedures.
- Created monthly reports summarizing operational performance metrics for senior management.
- Managed all clients to maximize client affinity and contract fulfillment.
- Enhanced efficiency in planning processes by implementing new IT systems.
- Enhanced Key Performance Indicators (KPIs) within the customer/supplier portfolio.
- Ensure the validity of all Work Instructions and SOPs by updating any outdated content
Patient Support Programme Specialist
Point of Care
Dublin
12.2018 - 12.2019
- Served as the main liaison between clients and internal stakeholders.
- Established effective working relationships with internal & external cross-functional colleagues to understand business requirements for optimal patient services.
- Conducted research and analysis of customer feedback to identify areas for improvement.
- Collaborated with cross-functional teams to optimize workflow efficiency.
- Assisted in developing strategies to increase customer satisfaction levels.
- Managed and resolved incidents according to service agreements.
- Coordinated and managed various programs or projects to achieve established objectives.
- Applied robust analytical skills to analyze data, formulate actionable strategies, and identify service growth prospects.
- Coordinated and managed client meetings for timely project updates
Pharmacovigilance Coordinator
Point of Care
Dublin
11.2017 - 12.2018
- Documented adverse events, product complaints and customer complaints to facilitate effective communication among all involved parties including suppliers, patients, quality team members etc.
- Maintained efficiency of QA department filing system for all pertinent documentation.
- Conducted effective team training sessions focusing on Company Pharmacovigilance policies and procedures.
- Ensured compliance with client needs while handling recall documentation.
- Provided support on signal management activities such as risk assessment, root cause analysis, development of mitigation strategies.
- Participated in internal meetings concerning pharmacovigilance topics and presented updates on safety issues related to products under surveillance.
- Coordinated the implementation of corrective actions resulting from safety findings.
Care Coordinator
Point of Care
Dublin
07.2015 - 11.2017
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Scheduled appointments for clients with appropriate medical specialists.
- Managed health beacon portal to ensure adherence to patient injection schedule.
- Consistently maintained accurate records of daily activities within an Electronic Patient Management System.
- Highlight any detected issues causing delays in service provision to ensure prompt action by appropriate staff.
Duty Manager
Ibis Hotel
Dublin
05.2007 - 06.2015
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Organized employee appraisals, providing feedback where necessary.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Negotiated cost-effective deals with suppliers in order to reduce overhead costs.
- Created positive work environment for employees and delivered exceptional customer service.
Education
Bachelor in Business Management -
Technological University Dublin
Dublin10-2019
Some College (No Degree) - Computer Applications And Office Skills
Eden Training
Dublin05-2015
Physiotherapy Diploma - Physiotherapy
Medical School
Plock, Poland 06-2002
Skills
- Critical Thinking
- Staff Management
- Microsoft Office Suite
- Experience working with SAP
- Attention to Detail
- Document Management
- Experience within the pharmaceutical industry
- Documentation proficiency
- Resource Planning
- Problem-solving aptitude
- Continuous Improvement
- Self Motivation
Languages
Polish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Care Coordination Scheduler and Manager
Point of Care
01.2020 - Current
Patient Support Programme Specialist
Point of Care
12.2018 - 12.2019
Pharmacovigilance Coordinator
Point of Care
11.2017 - 12.2018
Care Coordinator
Point of Care
07.2015 - 11.2017
Duty Manager
Ibis Hotel
05.2007 - 06.2015
Bachelor in Business Management -
Technological University Dublin
Some College (No Degree) - Computer Applications And Office Skills
Eden Training
Physiotherapy Diploma - Physiotherapy
Medical School
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