ALEKSANDRA FERENC
Cork,Ireland
Overview
3
3
Languages
11
11
years of professional experience
Work history
Receptionist & Business Support
Aon / JLL
Cork, Ireland
2024.06 - 2026.07
- Acted as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
Front Desk Supervisor
Hayfield Manor
Cork, Cork
2022.03 - 2024.06
- Oversaw front desk operations, ensuring hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to fulfil guest needs.
- Established lasting relationships with guests, enhancing loyalty and contributing to hotel revenue.
- Processed room deposits and payments at front desk, ensuring accurate financial transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors. Worked with the accounts department on any issues with the cash-up etc.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Built talented team through hiring and training new associates.
- Scheduled and assigned daily work and activities for team members.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to the attention of upper management.
Accounting Technician
Green Rebel
Cork, Cork
2023.02 - 2023.05
Front Desk Receptionist
Hayfield Manor
Cork, Cork
2021.06 - 2022.03
Front Desk Receptionist
Rochestown Park Hotel
Cork, Cork
2019.12 - 2021.06
Banqueting Staff
Rochestown Park Hotel
Cork, Cork
2016.07 - 2019.12
Accommodation Staff
Fitzgeralds Vienna Woods Hotel
Glanmire, Glanmire
2015.11 - 2016.04
Education
Accounting Technicians Ireland Apprenticeship - Accounting
Accounting Technicians Ireland
Cork, CorkHospitality Management - undefined
Cork Institute of Technology
Cork, CorkArts - undefined
University College Cork
Cork, CorkSkills
- Telephone operation
- Email correspondence
- Billing experience
- Invoice processing
- Financial documentation
- Administering payroll
- Operational efficiency
- Filing system design
- Electronic switchboard operation
- Customer Service
- Hospitality standards
- Attention to Detail
- Workforce scheduling
- Keyboard typing speed
LANGUAGES
Polish
English
German
HOBBIES
Gym, Reading, Swimming
Timeline
Receptionist & Business Support
Aon / JLL
2024.06 - 2026.07
Accounting Technician
Green Rebel
2023.02 - 2023.05
Front Desk Supervisor
Hayfield Manor
2022.03 - 2024.06
Front Desk Receptionist
Hayfield Manor
2021.06 - 2022.03
Front Desk Receptionist
Rochestown Park Hotel
2019.12 - 2021.06
Banqueting Staff
Rochestown Park Hotel
2016.07 - 2019.12
Accommodation Staff
Fitzgeralds Vienna Woods Hotel
2015.11 - 2016.04
Arts - undefined
University College Cork
Hospitality Management - undefined
Cork Institute of Technology
Accounting Technicians Ireland Apprenticeship - Accounting
Accounting Technicians Ireland