Aleksander Nowak

• Spearheaded a complex project to migrate a large payroll to a new payroll solution, ensuring a seamless transition for 1,500 employees, delivered on time
• Collaborate with ADP to deliver the project, including blueprint development, UAT testing, and data migration, ensuring successful project execution.
• Coordinate with HR and RSM associate to ensure seamless payroll processing, reconcile payroll reports, and ensure data accuracy, leveraging strong communication and analytical skills during the migration projection.
• Since January (go-live) - Manage the live payroll operation, utilising expertise in payroll processing and SAP system management to ensure timely and accurate compensation.
• Process two live payrolls and one shadow payroll, retrieving data from various sources i.e. (SuccessFactors, HR Business Partners, Unit Managers).
• Respond to employee queries via a ticketing system - Helix, ensuring timely resolution and maintaining a high level of employee satisfaction
• Manage payroll sign-off, bank file uploads, and vendor payments, ensuring timely and accurate processing.
• Perform month-end tasks, including sending payroll ledgers and conducting SOX controls, ensuring compliance with regulatory requirements.
• Provide support for audits and discuss potential issues with HR business partners to ensure proactive resolution.
• Offer support to the GCTC team as needed, providing clarification on payroll-related matters.

• Managing a portfolio of payroll clients, providing expert implementation, execution, and support for payroll services, including payroll processing, compliance, and legislative updates
• Ensuring seamless implementation and management of changes to Irish legislation, including the recent Enhanced Reporting Requirement
• Developing and implementing process improvements to enhance payroll processing efficiency, including the implementation of importing into the current payroll system
• Collaborating with a payroll software provider to integrate our two payroll systems into a single, superior software solution, offering advanced reporting capabilities and enhanced client satisfaction
• Conducting thorough payroll audits for clients, including a 2000-person payroll audit, ensuring accuracy and compliance
• Providing expert client account management services, including:

+ Managing cash flow and financial transactions

+ Reconciling financial statements against invoices and payments

+ Preparing and issuing corresponding bills

+ Performing regular client account reconciliations and providing timely

financial reporting

+Identifying opportunities to improve existing processes and training

successors to ensure continuity and efficiency.

Senior Payroll Specialist: July 2020 - January 2023

• Support the development and engagement of team of ten through coaching
• Supporting and reporting to the Payroll Service Team Manager.
• Assist in resolving technical and payroll related queries
• Promoting continues improvements engaging with all partners by streamlining, improving and automating current processes and procedures where applicable
• Improve client engagement within the team client base
• Support and develop associates to deliver World Class Service Delivery
• Ensuring the timely and accurate end to end processing of 20+ client payrolls varying from 1 to 900+ employees.
• Responsible for validating high maintenance clients within the team to screen for discrepancies
• Building up relationships with internal and external clients
• Respond to client inquiries via various communication channels, prioritizing multiple queries simultaneously while adhering to strict Service Level Agreements and Key Performance Indicators.

Dublin Office Trainer: November 2019 - January 2023

• Support and mentor new associates
• Monitor employee performance and response to training (first 2 months within the company)
• Conducting workshops, individual training sessions etc.
• Liaise with Payroll Service Team Managers to determine needs and schedule training sessions.
• Design effective training programs.

Payroll Specialist: October 2018 - June 2020

• Managing end to end processing of 30+ client payrolls
• Workings with other team members to meet payroll deadlines
• Completion of monthly reporting.
• Handling client queries via phone, e-mail, e-service and variety of other portals.
• Maintaining and applying knowledge of current statutory legislation to keep operations in compliance with applicable standards.

• Provide exceptional customer service by welcoming visitors, issuing passes, and ensuring a smooth arrival experience.
• Manage internal mail distribution, processing and posting of outgoing mail.
• Answer incoming calls, direct calls to relevant staff, and maintain a professional and friendly tone.
• Collaborate with client staff and office employees to support the office services team, ensuring seamless communication and workflow.
• Collaborate with client staff and office employees to support the office services team, ensuring seamless communication and workflow.
• Report to the Client Liaison Supervisor and maintain open lines of communication.
• Log and report any equipment or system malfunctions, including lifts, services, and other critical systems.
• Arrange for contractor call-outs and supervise site work permits, ensuring timely and efficient resolution of issues.
• Monitor CCTV systems to ensure site security and safety.
• Manage access control systems to maintain secure entry points.

• Supervised and trained a small team of staff, ensuring that traditional Irish pub standards were met and exceeded, with a focus on delivering exceptional customer service to a diverse clientele.
• Managed stock levels, ensuring that the bar was always well-stocked with popular drinks and supplies, and made adjustments as needed to meet changing demand.
• Created and managed rosters for upcoming week, taking into account peak season demands, special events, and employee availability.
• Responded to customer inquiries in English, providing warm and welcoming hospitality to locals and tourists alike.
• Organized and executed various events, including live music performances.

• Managed payroll operations for a team of 500+ employees, ensuring accurate and timely processing of salaries and benefits.
• Coordinated with senior management and customers to resolve queries, address concerns, and maintain strong relationships.
• Implemented efficient invoicing processes for multiple clients, ensuring timely and accurate billing.
• Issued payroll payments via Business Online (BOI) and AIB Business Banking platforms, ensuring seamless and secure transactions.