Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Accomplishments
Other skills
Hobbies and Interests
Timeline
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Alejandro Alvaro Gonzalez

Alejandro Alvaro Gonzalez

Athlone

Summary

Engineer specialized in assisting customers with technical challenges and projects related to systems integration, virtualization, application modernization, Kubernetes, and more. Experience working with clients worldwide. Effective customer support requires empathy, a deep understanding of their pain points, clear communication, and a dedication to their success. Nothing is more rewarding than a satisfied customer and a long-term partnership.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Staff Product Support Engineer

VMware Tanzu
, Ireland
07.2023 - Current
  • Resolution of complex technical challenges as part of the Global Support Services organization EMEA team.
  • Focus on Kubernetes, vSphere with Tanzu, NSX, ALB (Avi Advanced Load Balancer), and vSAN.
  • Strong collaboration with R&D and product development teams.
  • Working through a ticketing system on a variety of severity cases, from Q&As to C-level escalations.
  • 90%+ Customer Satisfaction rating.

Product Introduction Technical Coordinator

Ericsson
, Ireland
11.2021 - 06.2023
  • Technical leadership of international first time product introduction service delivery projects in the areas of Cloud Native Operations Support Systems (OSS) and Orchestration for Tier 1 Internet Service Providers.
  • Bridge between product development and customer units.
  • Coordination of products improvements and bugs resolution within the product development area.

Customer Unit Technical Coordinator

Ericsson
, Japan
01.2021 - 10.2021
  • Responsible for technical planning and execution of OSS service delivery nationwide projects.
  • Pre-sales support.
  • Customer technical support.
  • Close collaboration with product development units, customer support departments, as well as other program technical teams.

Main Troubleshooter

Ericsson
, Japan
04.2019 - 12.2020
  • Service delivery troubleshooting lead and resolution of undefined network problems within OSS area.

Integration Engineer

Ericsson
, Japan
01.2018 - 03.2019
  • Integration, installation, adaptation, optimization and verification of OSS solutions in customers' networks.
  • Upgrades, rollbacks and complex migrations of live networks.

Education

Master of Science - Industrial Engineering, specialized in Energy

Universidad Politécnica De Madrid
Madrid, Spain
09.2017

Master of Science - Electrical and Electronic Engineering

Doshisha University
Kyoto, Japan
09.2017

Bachelor of Science - Industrial Engineering, specialized in Energy

Universidad Politécnica De Madrid
Madrid, Spain
07.2014

Skills

  • Kubernetes, Cloud Native, Docker, Linux, KVM
  • VMware technologies: vSphere, Tanzu, NSX, vSAN
  • 5G, LTE architectures, Network Function Virtualization and Cloud Native Functions, extensive OSS and Orchestration knowledge
  • Agile Product Development
  • Python, SQL
  • HP blade/rack servers, iLO, Virtual Connect, Dell EMC VNX/Unity
  • Jira, Salesforce Lightning, Bugzilla, Confluence

Languages

Spanish
First Language
English
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1

Certification

Certified Kubernetes Administrator (CKA) – The Linux Foundation (Jul 2022)

Accomplishments

  • Spectroscopic Examination of Fulcher-α Band of Microwave Discharge H2-D2 and H2-He Plasmas - Energy Procedia – Elsevier (Dec 2017)

Other skills

  • Social: team player. Extensive experience working in multi-cultural teams with a variety of ways of working. Promotion of constant communication and collaboration with other team members and departments.
  • Organizational: methodical and logical way of working. Fulfillment of objectives in the briefest and simplest way to meet customers’ demands.
  • Leadership: experience leading teams in complex technical projects. Lead by example as a core value.
  • Others: hard-working, flexible and proactive. Always spread enthusiasm and encourage creative collaboration. Able to manage high levels of stress ensuring the achievement of objectives in due time and form. Passionate about science, technology and engineering.

Hobbies and Interests

Beyond my work, I enjoy staying active, exploring new topics through reading, and traveling. Learning and continual improvement are my passions.

Timeline

Staff Product Support Engineer

VMware Tanzu
07.2023 - Current

Product Introduction Technical Coordinator

Ericsson
11.2021 - 06.2023

Customer Unit Technical Coordinator

Ericsson
01.2021 - 10.2021

Main Troubleshooter

Ericsson
04.2019 - 12.2020

Integration Engineer

Ericsson
01.2018 - 03.2019

Master of Science - Industrial Engineering, specialized in Energy

Universidad Politécnica De Madrid

Master of Science - Electrical and Electronic Engineering

Doshisha University

Bachelor of Science - Industrial Engineering, specialized in Energy

Universidad Politécnica De Madrid
Alejandro Alvaro Gonzalez