Aldo Puzzuoli
Drimnagh,Dublin
Summary
I'm a detail-orientated Irish-Italian general billing associate with a strong desire to improve my professional experience. I have great experience working on a team and I consider myself a people's person.
I believe being a primary bilingual can be a determining factor from many points of views and I'm a natural problem solver with a solution focused mindset who is always looking to learn.
Overview
10
10
years of professional experience
Work history
General Billing Associate
UPS
Citywest, Dublin
2024.01 - Current
- Expertise in navigating UPS billing systems to streamline processes and ensure accuracy.
- Consistently demonstrated meticulous attention to detail in managing billing tasks, resulting in minimal errors and efficient operations.
- Proven ability to communicate effectively with colleagues and stakeholders, fostering collaboration to resolve billing inquiries and enhance customer satisfaction.
Collections Specialist
PayPal
Blanchardstown, Dublin 15, Ireland
2022.02 - 2023.12
- Stayed abreast with law changes, governing debt collection protocols and best practices to comply with regulations and procedures.
- Negotiated re-payment plans by investigating cause of delinquent payments to help recover debt and meet deadlines.
- Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous improvements and achieving averagely over 150% of the monthly personal target.
Manager Director
Aldo's Food Fare
Crumlin, Dublin 12, Ireland
2020.07 - 2022.01
- Monitored company financial performance, investments and other business ventures, ensuring business stayed profitable and expenses stayed within budgets
- Designed, created and implemented comprehensive business plans to facilitate the achievement of increased profits.
- Boosted revenue, facilitating sales activity while developing employee measures for exceeding goals.
- Increased sales by 75% through effective operations management and marketing.
Chef
Rocca's Food Fare
Donnycarney, Dublin 3, Ireland
2019.09 - 2020.05
- Prepared variety of local and seasonal specialties, contributing to 25% boost in sales during summer months.
- Monitored quality, presentation and quantities of plated food across line.
- Ensured quality, presentation and proper quantities of plated food from line activities.
Team Leader
Gemar Printing S.r.l.
Casalvieri, Frosinone, Italy
2017.04 - 2019.08
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Directed and managed operations of 5 staff in fast-paced environment.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Maintained excellent employee relationships by providing a supportive, friendly and helpful environment, especially to those struggling in the workplace.
Print Specialist
Gemar Printing S.r.l.
Casalvieri, Frosinone, Italy
2014.02 - 2017.04
- Performed diligent quality checks across completed and in-production jobs to maintain faultless finishes for enhanced customer satisfaction.
- Worked accurately and efficiently to meet large, high-volume orders against strict printing deadlines.
Education
Diploma of Higher Education - Science
Liceo Scientifico Leonardo Da Vinci
Sora2013
Skills
- Problem-solving
- Collaboration
- Communication skills
- Leadership
- Audio translations
- Written translations
- Computer and technical literacy
- Interpersonal skills
- Adaptability
- Strong work ethic
- Client acquisition
- Team management
- Persuasion
- Emotional intelligence
- Leadership and team building
Languages
English, Italian
First Language
Timeline
General Billing Associate
UPS
2024.01 - Current
Collections Specialist
PayPal
2022.02 - 2023.12
Manager Director
Aldo's Food Fare
2020.07 - 2022.01
Chef
Rocca's Food Fare
2019.09 - 2020.05
Team Leader
Gemar Printing S.r.l.
2017.04 - 2019.08
Print Specialist
Gemar Printing S.r.l.
2014.02 - 2017.04
Diploma of Higher Education - Science
Liceo Scientifico Leonardo Da Vinci