Aldo Manita
Cork,Cork
Summary
Results-driven Sales Professional with over 8 years of experience in retail and corporate sales, specializing in team development, customer service excellence, and operational efficiency. Currently enrolled in the Next Stepper Programme to advance into leadership roles. Entrusted as a Sales Floor Leader, leading sales floor operations, delivering exceptional customer service, and providing strong support to colleagues. Passionate about leadership, technology, and business development, eager to step into a Sales Manager role to drive further success.
Overview
8
8
years of professional experience
Work History
Sales floor Leader (Role regularly assigned)
Currys
Cork, County Cork
10.2024 - Current
- Ensure all customers are promptly acknowledged and receive the appropriate level of attention to enhance their shopping experience.
- Manage customer flow and queue handling efficiently, minimizing wait times and improving overall store service standards.
- Provide expert product advice and guide customers to the right sections based on their needs.
- Assign customers to the appropriate colleagues with specialized product knowledge to ensure they received accurate and tailored recommendations.
- Monitor sales floor operations, ensuring smooth workflow, optimal staff allocation, and a high level of customer satisfaction.
- Analyze sales performance reports to refine sales strategies, enhancing staff productivity and driving business success.
- Oversee daily staff rosters, briefings, assign Areas of Responsibility (AORs), coordinate break schedules, and assist in workforce planning to optimize efficiency.
- Act as the escalation point for complex customer interactions, ensuring seamless issue resolution and a superior customer experience.
Sales Colleague
Currys
Cork, County Cork
03.2024 - Current
- Consistently exceed individual and team sales targets, leveraging consultative selling and product expertise.
- Deliver high-impact customer service experiences, driving 10/10 CSAT ratings and customer retention.
- Train and mentor new hires, instilling best practices in sales execution and product knowledge.
- Manage Click & Collect, Order & Collect, and repair support services, optimizing customer fulfillment processes.
- Demonstrate versatility across MDA, LSTVs, and Computing sections, applying product expertise to enhance customer engagement.
- Maintain optimal stock presentation and assist in planogram execution to enhance product visibility.
- Ensure the sales floor is well-organized, clean, and properly stocked, contributing to an improved customer experience.
Retail Store Manager
Replay Trading And Projects T/A V Cell Clinix
Durban, Kwazulu-Natal
01.2022 - 12.2022
- Spearheaded store operations, implementing strategies to drive sales growth, inventory efficiency, and customer engagement.
- Developed and executed sales campaigns and promotions, significantly boosting in-store traffic and conversion rates.
- Led and trained retail staff, ensuring a high-performance culture and continuous skills development.
- Proactively resolved customer concerns, enhancing brand reputation and retention metrics.
Sales Coordinator
BIOCOM - Companhia de Bioenergias de Angola
Luanda, Angola
01.2021 - 12.2021
- Managed and processed customer transactions, CRM data, and sales agreements, ensuring accuracy and effectiveness.
- Utilized Primavera ERP V9 for sales transactions, order tracking, invoice issuance, payment monitoring, logistics management, and financial reporting.
- Led order fulfillment and sales reporting, providing actionable insights to senior management.
- Assisted in product launches and marketing initiatives, increasing brand visibility and customer engagement.
- Collaborated with cross-functional teams, streamlining business operations and process improvements.
Education
Next Stepper Programme - Leadership
Currys
Cork, County Cork 05.2024 -
Mental Health Aider Training - Mental Health
Currys
Cork, County Cork 09.2024 - 09.2024
Bachelor of Commerce (BCom) - Business | Commerce
CTI Education Group
Pretoria, South Africa 01.2012 - 12.2014
Cambridge GCSEs & A-Levels - Business | Accounting
Silver Oaks International School
Pretoria, South Africa 01.2010 - 12.2011
Skills
- Retail POS (Eclipse)
- ERP Operations (Primavera ERP V9) Sales & Logistics
- Customer Relationship Management Software
- Microsoft Office Suite
- Retail & Sales Leadership
- Customer Rapport & Relationship Building
- Insurance Sales & Customer Advising
- Training and Coaching staff
- Stock management
- Cash Handling
- KPI monitoring and analysis
- Health and Safety Compliance
Accomplishments
- Super Star Award Q2 2024 (Currys - Cork)
- Awarded a Peak Ticket - Peak24 for consistent dedication to team collaboration, mentoring colleagues, and contributing to store success. (Currys | Cork)
- Scored in the Top Squad of the Month, demonstrating outstanding sales performance and leadership impact. (Currys | Cork)
- Frequently assigned as Sales Floor Leader responsibilities due to strong leadership, team training, and operational impact. (Currys | Cork)
- Successfully coached and developed new team members, improving overall sales productivity and service delivery. (Currys | Cork)
- Consistently ranked in the top tier of CSAT scores, achieving multiple 10/10 customer satisfaction ratings. (Currys | Cork)
- Successfully completed Mental Health Aider training 2024. (Currys | Cork)
Languages
Portuguese
Native
English
Fluent
Spanish
Beginner
References
References available upon request.
Timeline
Sales floor Leader (Role regularly assigned)
Currys
10.2024 - Current
Mental Health Aider Training - Mental Health
Currys
09.2024 - 09.2024
Next Stepper Programme - Leadership
Currys
05.2024 -
Sales Colleague
Currys
03.2024 - Current
Retail Store Manager
Replay Trading And Projects T/A V Cell Clinix
01.2022 - 12.2022
Sales Coordinator
BIOCOM - Companhia de Bioenergias de Angola
01.2021 - 12.2021
Bachelor of Commerce (BCom) - Business | Commerce
CTI Education Group
01.2012 - 12.2014
Cambridge GCSEs & A-Levels - Business | Accounting
Silver Oaks International School
01.2010 - 12.2011
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