Summary
Overview
Work history
Education
Skills
Certification
Languages
Work availability
Quote
Timeline
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Albertha Osei Fosuah

Albertha Osei Fosuah

Dublin 9,Dublin

Summary

PROFILE I am a highly results-oriented individual with many years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. The qualities I will bring to your company include; Customer Service, Professional Attitude, Passion, and Motivation. I have a true passion for customer service and take pride in making customers happy. I am highly motivated to progress in my career and eager to grow and succeed. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Sales Representative

Accenture
Dublin, Dublin
03.2021 - Current
  • Collected and processed payments.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Increased revenue by acquiring new customers and determining the need to offer relevant products.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.

Cabin crew

Ryanair
02.2018 - 02.2021
  • Informing the passengers of the aircraft safety, procedures and ensuring that all hand luggage is securely stored away
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Ensuring passengers feel comfortable during the flight and disembark safely at the end of the flight.
  • Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
  • Greeted passengers upon boarding and exiting theaircraft.

06.2019 - 04.2020
  • Online Sales Rapresentative, Juice Plus Online
  • Achieve Clear Activity and revenue targets
  • Seekopportunitiesforappointmentsorquotationsoverthetelephone,Conductonlinesalespresentations
  • Explainproductsandservicesfeaturesandbenefitsprovidingbasicguidepricesandanswerquestionsfrom customers.

Front Desk Receptionist

Gitis Company Brescia
02.2016 - 01.2017
  • Greeted and welcomed customers with a smile
  • Gather and record accurate client details
  • Maintain, update, complete databases as new information is gathered

Front Desk Librarian

University of Ca'foscari Venice
02.2014 - 06.2014
  • Served as the first point of contact to the students, faculty and staff calling or visiting the main administrative office
  • Efficiently operated campus switchboard and providing prompt, courteous and acknowledgeable assistance
  • Excelled in a role requiring the ability to handle a variety of customer service and administrative task sand resolve customer issues with expediency

Education

Bachelor's Degree -

Ca'Foscari unversity of venice

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Istituto Giacomo Antonietti Brecia

Skills

  • Problem-solving strength
  • Acquiring clients
  • Client service
  • Sales strategies
  • Product knowledge
  • Customer relations
  • Teamwork and collaboration
  • Target-driven
  • Communication skills
  • Multilingual

Certification

Feb 2015 — Jun 2015 Customer Service & Aviation, Flyhostess

Languages

English
Fluent
Italian
Fluent
Spanish
Intermediate
Chinese (Mandarin)
Intermediate (B1)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sales Representative

Accenture
03.2021 - Current

06.2019 - 04.2020

Cabin crew

Ryanair
02.2018 - 02.2021

Front Desk Receptionist

Gitis Company Brescia
02.2016 - 01.2017

Front Desk Librarian

University of Ca'foscari Venice
02.2014 - 06.2014

Bachelor's Degree -

Ca'Foscari unversity of venice

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Istituto Giacomo Antonietti Brecia
Albertha Osei Fosuah