Summary
Work History
Education
Skills
References
Languages
Timeline
Generic

Alana Jane Connors

Waterford

Summary

I am an enthusiastic and highly motivated person who is reliable and hard working. I am a bubbly, confident person who enjoys working as part of a team or independently. I love working with the public in fast - paced environments and I work well under pressure. I have excellent customer service skills and pride myself within my work environment to be the best I can be.

Work History

Professional Nail Technician

Studio 66
Waterford
2018 - 2020
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Demonstrated product knowledge to clients in order to recommend appropriate treatments or procedures.
  • Maintained a clean and organized workspace at all times throughout the day.
  • Greeted customers warmly upon arrival and provided them with excellent customer service.
  • Ensured a safe environment by following all safety regulations while performing services.

Apprentice Body Piercer

The Tattoo Parlour
Waterford
2017 - 2018
  • Shadowed my supervisor to learn wide range of simple and complex techniques.
  • Ensured that clients had valid ID for age verification prior to performing piercings.
  • Recorded client information in database system accurately and completely.
  • Offered guests positive experiences to promote loyalty and bring in repeat business.

Bartender

Shortts bar
Waterford
2016 - 2017
  • Mixed and served both alcoholic and non-alcoholic drinks for customers by following standard recipes and procedures.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Operated cash register and tips
  • Effectively multitasked within fast-paced environment.

Sales Representative

Eishtec
Waterford
2015 - 2016
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Demonstrated product features to align with customer needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Identified opportunities for cross-selling additional products and services.

Internship Student

The Hair Gallery
Waterford
2013 - 2014
  • Bleached, dyed or tinted hair using applicator or brush.
  • Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
  • Kept records of services provided including information about products used.
  • Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.

Beauty Assistant

Beauty Express
Waterford
2011 - 2012
  • Assisted Beautician in preparing treatment rooms for clients including setting up equipment and ensuring cleanliness.
  • Updated and maintained customer information records and beauty services provided.
  • Provided customers with beauty treatments such as facials, manicures, pedicures and waxing.
  • Advised clients on skin care regimes best suited to their individual needs based on consultations carried out.

Youth Worker

PACT Youth Project
Waterford
2011 - 2012
  • Shadowed a senior youth work manager to learn new skills whilst also working on my own intuitive an input my own ideas.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Assisted youths in developing life skills such as problem solving, communication, decision-making.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.

Retail Assistant (Work Experience)

Centra Shop
Ballybeg
2009 - 2010
  • Customer Service, Cash Handling
  • Greeted customers and provided assistance with product selection.
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Retail Assistant(Work Experience)

Boots Chemist
Waterford
2008 - 2008
  • Customer Service, Packing shelves
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Education

Pact Project
Waterford
01-2016

Some College (No Degree) -

Waterford College of Further Education
Parnell Street, Waterford
01-2015

Fas Training Centre
Naas, Co. Kildare
01-2012

Leaving Certificate Applied -

Mercy Secondary School
Ozanam Street, Waterford.
01-2011

Skills

  • Comfortable working with the public
  • Beauty therapist skills and knowledge
  • Excellent customer service skills
  • Sales skills and experience
  • Cash handling experience and till knowledge
  • Strong communication and listening skills
  • Fast learner and genuine interest in product knowledge
  • Works well as part of a team
  • Works well in fast paced environments and under pressure

References

  • Carmel Long, Studio 66, Patricks street, Waterford, 0871463298
  • More available upon request

Languages

English
First Language

Timeline

Professional Nail Technician

Studio 66
2018 - 2020

Apprentice Body Piercer

The Tattoo Parlour
2017 - 2018

Bartender

Shortts bar
2016 - 2017

Sales Representative

Eishtec
2015 - 2016

Internship Student

The Hair Gallery
2013 - 2014

Beauty Assistant

Beauty Express
2011 - 2012

Youth Worker

PACT Youth Project
2011 - 2012

Retail Assistant (Work Experience)

Centra Shop
2009 - 2010

Retail Assistant(Work Experience)

Boots Chemist
2008 - 2008

Pact Project

Some College (No Degree) -

Waterford College of Further Education

Fas Training Centre

Leaving Certificate Applied -

Mercy Secondary School

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Alana Jane Connors