Alana Mulry

• Coordinated and delivered multiple daily tours on a variety of themes, resolving itinerary and booking issues as required.
• Quickly absorbed extensive information to effectively educate interested learners.
• Conducted comprehensive research into familial lineages using archival records and online databases.
• Presented findings in clear, engaging reports, enhancing clients' understanding of their ancestry with geneology department.
• Collaborated with multidisciplinary teams to design and execute experimental studies.
• Conducted research to delivered engaging workshops for children in collaboration with Education Department.

• Greeted guests with professionalism, enhancing customer experiences from arrival to departure.
• Provided friendly service, maximising customer satisfaction ratings.
• Maintained exceptional hygiene standards by cleaning and organising food storage areas.
• Regularly checked on guests to ensure satisfaction while upselling drinks and sides.
• Accurately calculated charges, issued bills, and processed payments to prevent discrepancies.
• Prepared restaurant for service through effective setup and cleaning processes.

Accumulated three years' experience in food, beverage, and C&B services.

• Oversaw Sunday afternoon 'Country Dancing', preparing tables for 200 guests and managing tea and coffee stations.
• Fostered strong relationships with front of house staff and bands to enhance service.
• Delivered high volumes of service in fast-paced settings while providing exceptional customer care.
• Regularly monitored guest satisfaction through proactive engagement.

• Effectively tutored 21 children aged 4 to 11, in a classroom-based setting over the summer months in Italy.
• (More information upon request)

• Prepared and coached 5 dance classes weekly for children aged 5-15.
• (More information available upon request)