Alan Mc Cormack
Kerry
Summary
Training Officer and Clerical Officer at An Post, demonstrating exceptional leadership and commercial awareness. Skilled in fostering customer retention and driving innovative solutions, I excel in meeting deadlines and enhancing worker satisfaction. My tenure at Spar Tralee honed my expertise in stock/cash handling and customer service, showcasing a blend of hard and soft skills vital for dynamic business environments.
Overview
11
11
years of professional experience
Work History
Training Officer for An Post
An Post
Kerry
11.2024 - Current
- I am the current Training Officer in Tralee and Sub Post Offices.
- I am currently in Ballybunnion, training the staff for a new sub post office located in SuperValu.
Vice Secretary of Cwu North Kerry Branch
An Post
Kerry
01.2016 - Current
- Youth Officer for the North Kerry Postal Branch for C.W.U. since 2016.
- Currently the Vice Secretary of c.w.u North Kerry Branch.
Clerical Officer
An Post
Kerry
11.2015 - Current
My role as a clerk for An Post
- Dealing with the day-to-day retail side of An Post.
- Dealing with the face-to-face side of the company, in which we interact with the public, providing a wide range of ever-expanding products and services.
- Keeping up to date with the changes in the retail side of the organization in order to provide the best possible customer service.
Sales Assistant
Spar Tralee
Kerry
05.2014 - 04.2015
- General shop duties, stock/cash handling, ordering, implementing security measures, till work, and store overkeep.
- Helping customers.
Education
Bachelor of Business (Honours Management) -
MTU
Tralee06-2013
Leaving Certificate -
CBS The Green Tralee
Tralee08-2009
Skills
- Leadership – I consider myself a leader when it comes to directing a situation I have handled challenges that came my way within a post with professionalism, and I have faced any task head-on and succeeded
- Commercial awareness: I would consider myself up to date and completely competent on everything new and existing within An Post, and what it has to offer on the retail side I like to go above and beyond to help a customer or staff member, no matter how little or large I like carrying out face-to-face dealings with the public, and I like being the face of An Post, so to speak, and getting to know the repeat customers by name, making them feel welcomed I feel this goes a long way for customer retention
- Results Orientation: I am always able to meet deadlines, and I always try to offer innovative solutions when able to exploit opportunities As the Youth Officer for the North Kerry Postal Branch, I attended many meetings, both private and as part of a group, to help resolve certain issues that arise, and I have taken forward many issues that have resulted in change for the greater workers' satisfaction
Timeline
Training Officer for An Post
An Post
11.2024 - Current
Vice Secretary of Cwu North Kerry Branch
An Post
01.2016 - Current
Clerical Officer
An Post
11.2015 - Current
Sales Assistant
Spar Tralee
05.2014 - 04.2015
Bachelor of Business (Honours Management) -
MTU
Leaving Certificate -
CBS The Green Tralee
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