ALAN KELLY
Loughrea
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Depot Manager
Corrib Oil Ltd
Loughrea
08.2023 - Current
- Managing a busy oil distribution office to ensure that deliveries are carried out efficiently and communication is clear with drivers and customers.
- Managed daily operations of the depot, including personnel management, scheduling and inventory control.
- Supervised staff to ensure compliance with safety regulations and customer service standards.
- Dealing with any issues that customers may have with product quality and service in the depot regional area.
- Carry out month-end duties, such as inputting all payments on customer accounts, creating month-end statements for customers and achieving monthly sales targets.
- Developed and implemented procedures for efficient workflow in all areas of the depot.
Sales Administrator
Corrib Oil Ltd
Loughrea
02.2020 - 08.2023
- Providing friendly and positive customer service by telephone and face-to-face in order to attract sales and ensure repeat business.
- Ensure that day-to-day administration is completed in an accurate and timely manner.
- Reporting to the depot manager on a daily basis to ensure that customer orders are dispatched efficiently.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
Office Assistant
C&F Tooling Ltd
Athenry
02.2018 - 10.2019
- Generated and monitored purchase orders for materials required in order to keep production lines in operation for customers.
- Generated delivery documents of truck loads delivered on a daily basis.
- Uploading delivery documents onto customers' invoicing system (Oracle) to ensure that all scanned items are delivered.
- Receiving sequencing information from customers for production lines and generating loading sheets to meet the requirements of the production line on a daily basis.
- Arranged information for forklift driver, truck driver, and truck loader to ensure the right quantity of supply was being delivered.
Front Office Coordinator
Oath Canada
Toronto
06.2016 - 12.2017
- Official greeter, managing any issues from the first point of contact.
- Execution of office moves and seating during the 3 mergers (Montreal and Toronto).
- Supervised all outgoing and incoming packages.
- Managed all Leadership team expenses and budget concerning Corporate Credit Cards.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
Education
BBA (Ord) - Recreation & Leisure
IT Sligo
Sligo09.2012
Skills
- Microsoft Office Proficiency
- Decision Making
- Customer Service
- Communication
- Organization Skills
- Business Administration
Personal Information
Gender: Male
Timeline
Depot Manager
Corrib Oil Ltd
08.2023 - Current
Sales Administrator
Corrib Oil Ltd
02.2020 - 08.2023
Office Assistant
C&F Tooling Ltd
02.2018 - 10.2019
Front Office Coordinator
Oath Canada
06.2016 - 12.2017
BBA (Ord) - Recreation & Leisure
IT Sligo
Similar Profiles
Stephanie SayersStephanie Sayers
Front End Customer Service Associate at Corrib OilFront End Customer Service Associate at Corrib Oil
Kaitlyn KesselKaitlyn Kessel
Server at Corrib Pub RestaurantServer at Corrib Pub Restaurant
Mahammad AlasgarliMahammad Alasgarli
Junior Mechanic at SOCAR- Oil Pipeline Division, Puta Area of Oil TransportationJunior Mechanic at SOCAR- Oil Pipeline Division, Puta Area of Oil Transportation