Ala Eleshi
Waterford
Summary
Highly skilled and fast paced working individual with exceptional typing, secretarial and administrative abilities. Managing time effectively whilst maintaining an eye for accuracy throughout all record keeping for smooth-running clinical support. Dedicated to accuracy and efficiency throughout varied secretarial duties. Skilled in computer based tasks and can resolve patient queries,schedule and maintain high levels of satisfaction of patients. Patient oriented and can work in fast-paced practices. Highly skilled in preparing patients for examinations, assisting with procedures and educating patients. Looking to transition to a rewarding role with a growing office.
Overview
1
1
year of professional experience
Work History
Patient Services Assistant
UPMC Whitfield Hospital
Waterford , Ireland
2022.09 - 2023.04
- Responded calmly and compassionately to patients and doctors in emergencies.
- Transferred calls/emails and messages to the appropriate department to enhance the smooth running of the hospitals remote operations.
- Offered advice on our current services and medical treatments offered by the consultants clinics and other additional services to best meet patient needs.
- Welcomed patients at reception with kindness to enhance checking in processes.
- Completed start and end of day procedures for busy hospital practice.
- Performed and completed start and end of day procedures such as setting up the phones ,emails and referral process systems were ready to go before every shift and made sure all phones were answered, missed calls were followed up and emails were responded to making sure that the workload is cleared before the end of every shift.
- Answered telephone queries efficiently and professionally while scheduling appointments for patients and transferring calls to the appropriate department.
- Processed a high volume of inbound patient referrals on Healthlinks and forwarded them to the correct consultancy department.
- Monitored daily operations of the office ensuring efficient workflow processes.
- Maintained patient dignity and confidentiality in accordance with GDPR regulations.
- Updated patient records for continued compliance with policies.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running and following up with patients about their scheduled procedures and diagnostic appointments.
- Managed digital and manual filing systems. Set up/register new patients on the patient management system with-in a short time-frame.
- Handled difficult patient queries in a kind and professional manner.
- Maintained updated knowledge through continuing education and advanced training with manager and team members to enhance continued professional development.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked with different software systems in the hospital such as isoft,socrates,healthlinks,microsoft and other softwares used by different hospital departments.
- Offered information, support and comfort over the phone to patient families during grief or difficult times
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Built strong,trusting and professional relationship with patients and other staff members.
- Attended continued training to refresh basic professional skills.
- Organized work orders and other administrative duties.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Maintained a clean work environment by adhering to infection control protocols.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Arranged hospital admissions for patients as required.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care.
- Submitted diagnosis and procedure codes for insurance companies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Processed referrals for specialist visits or diagnostic tests.
- Communicated effectively with other healthcare staff members regarding patient care plans.
Medical Office Assistant
Waterford Primary Care Centre
Waterford , Ireland
2021.10 - 2022.02
- Ensured patients waiting list/patient management system and patient database remained up-to-date with the correct information and patient details to facilitate effective organisation of patients.
- Effectively managed and successfully resolved patient enquiries within a very short period , ensuring appropriate records are maintained and all relevant personnel are informed.
- Carried out general day-to-day secretarial/general office admin duties such as answering telephone queries, patient scheduling, filing, scanning files and documents to patient files and confirm patient diagnostic appointments, surgeries and medical consultations, and to maintain excellent accuracy and efficiency throughout.
- Assisted the occupational therapy andspeech and language therapy departments in writing medical reports and typing up letters for patients and doctors when required.Collaborated with physicians and nurses to prepare and set up rooms with adequate supplies and equipment.
- Efficiently operated office equipment such as voice mail messaging systems and use microsoft suite/ word processing , spreadsheet and other soft ware applications to prepare reports , invoices , financial statements , letters, case summaries and medical records.
- Assisted physicians and other medical staff in preparation of medical records , dishcharge summaries and other related general admin duties.
- Accurately and accordingly processed and updated any changes to patient registrations and records on the database/software system.
- Defined medical and administrative best practices by writing policies, procedures and protocols and putting them up around the building where needed.
- Assisted in cleaning operations such as sanitising equipment, cleaning and disinfecting exam rooms and restocking medical supplies after each patient procedures. •
- Worked with various types of softwares such as socrates. Effectively managed filing systems both electronically and manually.
Education
Level 5 Minor Award (QQI) - Maternity Care Support (HCA)
Dorset College Dublin
Dublin2023-12
High School Diploma -
Our Lady of Mercy Secondary School
2019-08
Skills
- Secretarial support
- Professional Individual
- Organised/Disciplined
- Efficient typing abilities
- Excellent time management
- Effective communication
- Proficient in softwares
- Administrative office operations
- Patient care
- Customer service expert
- Administrative support
- Telephone skills
Timeline
Patient Services Assistant
UPMC Whitfield Hospital
2022.09 - 2023.04
Medical Office Assistant
Waterford Primary Care Centre
2021.10 - 2022.02
Level 5 Minor Award (QQI) - Maternity Care Support (HCA)
Dorset College Dublin
High School Diploma -
Our Lady of Mercy Secondary School
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