Akoju Priyanka
Hyderabad
Summary
Skilled in Python, Tableau and Database Management and Certified in Python, Database Management Systems (DBMS), and Tableau, with expertise in creating interactive and insightful dashboards to support Data intelligence and decision-making, I spearheaded process automation at Infosys BPM, enhancing productivity significantly. Renowned for exceptional problem-solving and communication, I also improved customer satisfaction at ICICI Bank through efficient email support. My expertise in data visualization and unwavering commitment to continuous learning have consistently driven project success and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Specialist
Infosys BPM
08.2019 - 08.2023
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
Email Support Representative
ICICI Bank
12.2017 - 12.2018
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Bachelor of Technology - Computer Science
Balaji Institute of Technology And Science
Warangal06-2016
Skills
- Data visualization
- Data wrangling
- Python
- Database management
- Data blending
- Data validation
- Data integration
- Tableau public
- RDBMS
- Database design
Certification
- Data Science with Python – Simplilearn | [Feb, 2025]
- Database Management Systems (DBMS) – Simplilearn | [Jan, 2025]
- Tableau for Data Analytics - Simplilearn | [Dec, 2024
- Python for Data Science - IBM | [Feb, 2025]
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Limited Working
Timeline
Process Specialist
Infosys BPM
08.2019 - 08.2023
Email Support Representative
ICICI Bank
12.2017 - 12.2018
Bachelor of Technology - Computer Science
Balaji Institute of Technology And Science
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