Akhil Kumar Bandi
Dublin,Ireland
Summary
Seasoned professional in hospitality management, with primary focus on night operations. Promise to enhance company performance through comprehensive oversight of night-time activities, capitalising on skills in team management, problem-solving, and customer service. Committed to ensuring smooth operations during late hours, contributing to overall business success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Night Manager
Carlton Hotel Dublin Airport
Dublin , Ireland
06.2023 - Current
- Maintained high levels of customer service by effectively managing guest inquiries and complaints.
- Provided assistance to guests in need, resulting in improved guest relations.
- Conducted thorough inspections of public areas to maintain cleanliness standards.
- Reported maintenance issues promptly, ensuring quick resolution and minimal disruption to guests' stay.
- Assisted in updating room availability status using hotel management software, securing optimal occupancy rates.
- Monitored security measures throughout the night ensuring a safe environment for guests and staff alike.
- Trained new staff members on hotel policies and procedures leading to streamlined operations.
- Ensured smooth operation of hotel during night shift by coordinating with various departments.
- Coordinated with morning shift team for seamless transition, reducing downtime and confusion.
- Organised transport services for guests as needed, facilitating their travel plans smoothly.
- Collaborated with other departments proactively improving inter-departmental communication and workflow efficiency during the night shift.
Night manager
Raddison Blu Hotel
visakhapatnam, India
01.2020 - 01.2023
- Managed booking reservations accurately avoiding overbooking complications or discrepancies upon guest arrival.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Handled complaints professionally turning dissatisfied customers into loyal patrons through excellent problem-solving skills.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Monitored CCTV system regularly for security purposes, ensuring safe environment for guests and staff alike.
- Trained new employees on hotel procedures enhancing productivity levels within the night shift team.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
Education
Master of Business Administration - Masters in Business Analytics
Dublin Business School
Dublin 04.2023 - 04.2025
Bachelor of Business Administration - BBA
Sun international Institute
visakhapatnam 04.2018 - 04.2021
Skills
- Hospitality management degree
- Maintenance coordination
- Ethical conduct
- Communication efficiency
- Customer service training development
- Hotel software proficiency
- Stock control
- Workload prioritisation
- Staff supervision
Timeline
Assistant Night Manager
Carlton Hotel Dublin Airport
06.2023 - Current
Master of Business Administration - Masters in Business Analytics
Dublin Business School
04.2023 - 04.2025
Night manager
Raddison Blu Hotel
01.2020 - 01.2023
Bachelor of Business Administration - BBA
Sun international Institute
04.2018 - 04.2021
Similar Profiles
Luke RafteryLuke Raftery
Food & Beverage Assistant at Maldron Hotel Dublin AirportFood & Beverage Assistant at Maldron Hotel Dublin Airport
Matthew JoyceMatthew Joyce
Food and Beverage Assistant at Maldron Hotel Dublin AirportFood and Beverage Assistant at Maldron Hotel Dublin Airport
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites
Umair KhanUmair Khan
Content Reviewer at AccentureContent Reviewer at Accenture
John Akot MouJohn Akot Mou
Well testing operator at China National Logging Corporation-CNLCWell testing operator at China National Logging Corporation-CNLC