Ravi Akella
Summary
Dynamic IT leader with over 25 years of global experience as a Global Delivery Lead at Tata Consultancy Services (TCS), overseeing service delivery for a prominent US-based insurance client across the EMEA and UK regions. Expertise includes aligning IT operations with strategic business goals, driving geographical expansion, ensuring SLA compliance, and fostering continuous improvement to deliver measurable client value. Certified in PMP, ACP, ITIL, PSM, PSPO2, and Six Sigma, with a proven ability to bridge technical teams and stakeholders to uphold operational excellence and client satisfaction. Committed to enabling businesses to adapt and thrive through robust IT service operations and governance while leveraging agile methodologies to create scalable solutions that enhance performance across global delivery models.
Overview
25
25
years of professional experience
9
9
Certifications
Work History
Global Lead
Tata Consultancy Services
01.2025 - Current
- In my role as Portfolio Global Delivery Lead for an US/EMEA based Insurance Giant
- I ensured the seamless delivery of high-quality services to clients in the EMEA and UK regions
- By bridging technical teams and stakeholders, I focused on enhancing client satisfaction and operational efficiency
- My proactive approach to risk management and continuous improvement led to significant advancements in service delivery and client success.
- Connect with CX level executives for driving new initiates
- Led agile programs to address recurring incidents and automation activities
- Transformation of Service Delivery into Agile way for better performance
Engagement Manager | Transition Manager
Tata Consultancy Services
11.2020 - 01.2025
- Drove business growth and account expansion by consistently identifying revenue opportunities and strengthening client retention
Agile Practitioner | Product Owner
Tata Consultancy Services
02.2016 - 11.2020
- Led the Agile transformation for a prominent insurance provider in North America.
- Significantly improved service delivery and operational efficiency by integrating Kanban mode into service delivery.
- My efforts resulted in enhanced responsiveness and a marked reduction in recurring issues, ultimately elevating customer satisfaction levels to highest level possible.
- Worked with teams across the globe
- Reduction of backlog items, automation of recurring activities and creation of detailed SOPs for right shift to L1/1.5 teams led to high customer satisfaction
Enterprise Architect | Scrum Master
Tata Consultancy Services
01.2014 - 02.2016
- Successfully transformed mission-critical application stability and operational efficiency through innovative solutions and Agile methodologies
- Executed multiple programs across geographies, fostering collaboration among diverse teams and vendors.
- Six sigma transformation to reduce the manual effort by 98% - saving of 1800+Person hours per year
- Implemented strategic solutions that stabilized applications, drastically reducing incidents from 200 to 2 per year - Reduction of critical incidents rate by 99%
Technical Architect | SME
Tata Consultancy Services
01.2005 - 01.2014
- Excelled as a Technical Architect and SME, driving significant improvements in printing technology.
- Troubleshot critical memory leaks, enhancing the reliability of a top printer series.
- Developed an automation framework reducing person-hours from 5,000 to 15 showing reduction of manual effort by 99%.
- SME to work on company’s proprietary protocols which drives the print engines
- Received appreciations for the work done which resulted in multi billion business for the Xerox
Technical Lead
Tata Consultancy Services
09.2002 - 01.2005
- Played a pivotal role in advancing technical solutions for a prominent UK insurance company, achieving significant improvements in project delivery.
- Designed and implemented reusable XML XSLT components that optimized development workflows.
- Conducted training sessions for client associates, boosting their proficiency and confidence in using new technologies.
- Achieved a 25% reduction in project turnaround time, significantly enhancing client satisfaction. Excelled as a Technical Architect and SME, driving significant improvements in printing technology.
Module Leader SME
Tata Consultancy Services
09.2000 - 09.2002
- Designed and developed code using cutting edge technologies of EJB, RMI, CORBA, and J2EE
- Collaborated with cross-functional teams to ensure project milestones were met on time and within budget.
- Groomed junior developers to get into peak potential.
- Designed and developed webpages using Intershop enfinity servers and markup language for a European customer
Education
Bachelor’s Degree - Electrical and Electronics Engineering
JNTU
Hyderabad, India07-1999
Skills
- Strategic leadership
- Service Delivery
- Strategic program execution
- Problem-solving skills
- Continuous process evaluation
- Coaching and development
- Large-scale project transitions
- Agile methodology adoption
- Experience with Java enterprise applications
- Jira and SharePoint proficiency
- Positive interpersonal skills
- Cross-functional teamwork
- Customer service
- Problem-solving
- Time management
- Versatile in dynamic environments
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Effective decision-making under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
- Organization and time management
Accomplishments
- Award/Achievement Tata Consultancy Services 25 Years
- Hi Talent Flag Tata Consultancy Services
- Wings 3 & Wings 2 Tata Consultancy Services
Affiliations
- Project Management Institute
Certification
- PMI- PMP
- PMI-ACP
- ITIL
- FLMI Level 1
- PSPO Advance
- PSM 1
- GCDL
- Gold Mentor
- Six Sigma
WORK LOCATIONS
IN | USA | UK | NL | IRL
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Global Lead
Tata Consultancy Services
01.2025 - Current
Engagement Manager | Transition Manager
Tata Consultancy Services
11.2020 - 01.2025
Agile Practitioner | Product Owner
Tata Consultancy Services
02.2016 - 11.2020
Enterprise Architect | Scrum Master
Tata Consultancy Services
01.2014 - 02.2016
Technical Architect | SME
Tata Consultancy Services
01.2005 - 01.2014
Technical Lead
Tata Consultancy Services
09.2002 - 01.2005
Module Leader SME
Tata Consultancy Services
09.2000 - 09.2002
Bachelor’s Degree - Electrical and Electronics Engineering
JNTU
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