AKANKSHA LAL
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Accenture
Dublin
2021.08 - Current
- Digital Covid Certificate helpline with understanding of Clients products
- Real-time experience of interacting directly with internal and external clients
- Integration of throughout billing and telecommunications experience
- Successfully managed up to more than 100 Vaccine Certificate types of calls on a daily basis, delivering outstanding customer service
- Confidently utilized Amazon Workspace, Salesforce and CRM to improve current management of certificate data, creating more robust understanding of current trends
- Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge
- Strong experience of working under strict deadlines and responding to service requests and emergency callouts.
Customer Support Specialist
Capita Ireland
2021.02 - 2021.07
- Resolved customer queries through effective communication and providing a step-by-step solution
- Increased production rate by using excellent time management and leadership skills throughout all tasks
- Delivered detailed information and advice on vaccine related queries to keep customers well informed and keeping daily update about the registrations.
Quality Control Analyst
Max Super Specialty Hospital
2020.12 - 2021.02
- Microbial Monitoring, Gram Staining, Sub-culturing, Bacterial Testing,
- Bioburden Testing, TOC, Plating, Membrane Filtration
- Coordinate with Manager and other team members in organizing workload as to ensure timely release of all testing
- Troubleshoot instrument problems and work with the lab supervisor/manager and equipment manufacturer's technical services to resolve issues
- Perform accurate and timely sterility testing per procedure and report results per
- CGMP/GLP Guidelines
- Perform in-house microbiological assays, water, and steam attribute testing and other sampling procedures
- Purified and Potable Water sampling and testing
- Media preparation, inoculum suspension preparation and autoclave sterilization
- Conducted various chemical tests using different analytical techniques (Related
- Substances/Purity by HPLC, Assay by HPLC, Drug release by Dissolution
- Apparatus)
- Acquired strong hands-on working experience with significant knowledge on analytical instrument HPLC.
Food and Beverage Associate
The Kingsley Hotel
2018.09 - 2020.11
- Ensuring that food safety and security standards are met and adhered to consistently according to the HACCP protocol
- Addressing performance issues quickly and respectfully by coaching, counselling, and managing any conflicts
- Responsible for the ideas, thoughts, and solutions that result in increased productivity, higher retention, and improved operations
- Maintaining food service and production levels by leading strong BOH and
- FOH execution.
Quality Analyst
Ganga Amrit Super Specialty Hospital
2016.09 - 2016.12
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Fixed identified issues to improve workflows.
- Created and gained project approval on project test plans.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Wrote and maintained detailed internal documentation on developed systems.
- Organized and maintained work environment to allow for maximum productivity.
Education
M.Sc. - International Pharmaceutical Business Management
Griffith College
Bachelors - Pharmacy
Amity University
Master’s - undefined
Skills
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Personally Identifiable Information
- Customer Data Confidentiality
- Validation Protocols
- Correction Plans
Timeline
Customer Experience Associate
Accenture
2021.08 - Current
Customer Support Specialist
Capita Ireland
2021.02 - 2021.07
Quality Control Analyst
Max Super Specialty Hospital
2020.12 - 2021.02
Food and Beverage Associate
The Kingsley Hotel
2018.09 - 2020.11
Quality Analyst
Ganga Amrit Super Specialty Hospital
2016.09 - 2016.12
M.Sc. - International Pharmaceutical Business Management
Griffith College
Bachelors - Pharmacy
Amity University
Master’s - undefined
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