Ajithkumar R

• Client Relationship Management: Maintained strong ties with clients through regular communication and tailored support strategies.
• Efficiency Improvements: Reduced ticket response times by automating tasks and optimizing workflows within the support team.
• Collaboration: Worked with product management to improve offerings based on customer feedback and observed usage patterns.
• Project Management: Managed multiple timelines, ensuring all tasks were completed on schedule while maintaining quality.
• Technical Assistance: Responded to inquiries, providing technical support in person and via phone.
• System Installation and Configuration: Installed and configured operating systems, applications, and network connections.
• User Account Management: Created user accounts and assigned permissions; managed accounts using Active Directory.
• System Monitoring: Monitored system performance to identify issues and conducted regular audits for security vulnerabilities.
• Malware Removal: Handled malware, ransomware, and security threats on systems.
• Software Testing and Upgrades: Tested software and hardware before deployment and patched software to resolve security issues.
• Preventive Maintenance: Developed and implemented maintenance procedures to ensure systems are operational during high-demand periods.
• Performance Reporting: Generated reports to analyze trends and improve support processes.
• Technical Support: Provided support across multiple domains, including systems, applications, networks, and mobile devices.
• Training: Offered training and technical support to users, assisting with the installation and configuration of equipment.
• Network Administration: Diagnosed and resolved network issues, configured routers, switches, and firewalls, and managed network infrastructure.
• Vendor Coordination: Worked with suppliers for parts acquisition and technical support.
• Asset Management: Maintained records of assets and monitored utilization for cost optimization.
• End-User Support: Assisted users with troubleshooting issues and provided support for various applications.

• Managed Windows servers, DNS, DHCP, file shares, and group policy settings
• Monitored system performance to detect and address potential issues promptly
• Supported Cisco Based network infrastructure operations and project implementations, including switching, cabling, load balancing, routing, firewall security, wireless networks, and site to site VPN connections
• Resolved technical problems related to operating systems and applications for end users
• Assisted with software installations and upgrades
• Identified and resolved hardware and software faults on corporate networks
• Stayed informed about technology trends in the industry
• Ensured adherence to organizational policies when configuring systems and networks
• Analyzed system logs from various sources and investigated incidents reported by customers
• Conducted routine maintenance tasks, such as patching and updating antivirus definitions
• Performed daily backups and restores as per business continuity plans
• Coordinated with vendors for purchase orders and service contracts
• Installed and configured operating systems, application software, and system management tools
• Applied system updates to enhance efficiency and equipment performance
• Checked systems for compliance with internal and regulatory security standards and ensured data integrity safeguards were in place
• Collaborated with global users to troubleshoot system errors, workflow issues, and permissions problems
• Implemented systems to provide comprehensive development life cycle solutions
• Offered exceptional helpdesk service and support to customers
• Handled troubleshooting for Local Area Networks, Wide Area Networks, and voice systems to minimize network connectivity issues

• Managed technologies include routers, switches, firewalls, Voice over IP, servers, Windows2012, Exchange Server, Active Directory, DNS, DHCP, Group Policy, and frame relay
• Documented, planned, and implemented new projects, and finalized documentation after completing the work
• Ensured all systems were up-to-date and regularly backed up
• Implemented and configured all types of routers and switches
• Ensured adequate antivirus protection and maintained updated solutions
• Configured and managed network printers and wireless access points
• Installed and configured ID card printers, telecom, servers, and access control systems
• Racked and patched equipment as needed
• Installed and configured CCTV IP-Analog cameras
• Provided L1 support for managing users, printers, mailboxes, and server-related issues
• Troubleshoot and resolved problems in hardware, software, Microsoft office applications, Windows server and desktop operating systems, network connectivity, wired and wireless
• Took directions from the Head of Infrastructure and Systems Analysts to assist them in keeping all IT systems up and running
• Updated and managed hardware, software, and printer consumables inventory
• Ensured all systems were up-to-date and regularly backed up
• Configured and managed network printers and wireless access points

• Wind coils for electric motors and disassemble and reassemble electric motors
• Conduct tests, inspections, and troubleshooting on electric motors
• Examine electrical equipment and stators for any signs of damage or electrical issues
• Evaluate winding conditions based on company guidelines
• Apply appropriate electrical insulation to equipment and test coils for continuity in winding