AJAY JOY NEELANKAVIL
Dublin
Summary
Detail-oriented and results-driven Biomedical Engineer with nearly 3 years of experience in the calibration and repair of laboratory equipment. Proven track record of diagnosing and resolving complex technical issues, ensuring efficient and precise repairs. Skilled in maintaining rigorous quality control standards and fostering strong relationships with customers and internal teams. Equipped with an MBA in Business Administration to drive process improvements and achieve business objectives.
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Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Engineer
Biome Healthcare PVT LTD
12.2020 - 12.2022
• Achieved a 15% increase in repair efficiency by implementing new troubleshooting protocols
• Reduced equipment downtime by 20% through proactive maintenance
• Successfully trained over 50 customers and staff members in equipment operation
• Spearheaded the installation and commissioning of 100+ medical devices
• Managed a service portfolio of over 200 clients with a 95% customer satisfaction rate.
• Repaired customers’ equipment in the in-house workshop and from home when appropriate.
• Assisted in customer demonstrations and training sessions as required.
• Installed and commissioned equipment on customer premises.
• Maintained sufficient levels of spare parts to meet service department needs.
• Maintained tool kits in good condition and kept paperwork and systems up to date.
• Scheduled and carried out Planned Preventative Maintenance (PPM).
Medical Device Service Intern
Advanced Biomedicals
05.2020 - 11.2020
• Assisted in the repair and maintenance of over 50 medical devices
• Supported the service team in achieving a 10% reduction in response time
• Contributed to customer training sessions and equipment demonstrations.
• Worked productively with team members to achieve common goals.
• Participated in customer training sessions and equipment demonstrations.
• Assisted in the installation and commissioning of medical devices on-site.
• Helped in inventory management and ensured availability of spare parts
• Established and nurtured positive professional relationships within working environments.
Education
Bachelor of Engineering - Bio Medical Engineering
Dhanalakshmi Srinivasan Engineering College – India
01.2020
Master of Business Administration, LEVEL 9 - Marketing / Project management
Dublin Business School – Ireland
Skills
Equipment Calibration
Repair
Troubleshooting
Problem-Solving
Quality Control
Documentation
Customer Service
Communication
Teamwork
Collaboration
MS Office
Inventory Management
Medical Equipment Maintenance
Installation
Commissioning
Electrical Engineering
IT Knowledge
Equipment Testing
Customer Focus
Service Excellence
Time Management
Efficiency
Standards Adherence
Compliance
Risk Management
Continuous Improvement
Leadership
Key Knowledge Areas
• Biomedical Sciences Integration:
• In-depth understanding of the integration of biology and medical sciences with engineering principles, enabling a holistic approach to medical equipment development and production.
• Medical Device Design:
Comprehensive knowledge of medical device design, including the conceptualization, prototyping, and development stages, with a focus on enhancing patient care and healthcare outcomes.
• Regulatory Compliance:
with regulatory standards and compliance requirements governing the production of medical equipment, ensuring adherence to quality and safety standards.
• Clinical Engineering:
Exposure to clinical engineering principles, understanding the real-world applications of medical equipment in healthcare settings, and the ability to bridge the gap between technology and patient care.
Certification
- PVS Hospitals | Hospital Training
- BREAS, Sweden | Service Training on Portable Ventilators - 2022
- Medical Device Regulation and Root Cause Analysis Training
- ISO 13485 - Process Validation for Medical Devices
References
Available upon request
Websites
Timeline
Service Engineer
Biome Healthcare PVT LTD
12.2020 - 12.2022
Medical Device Service Intern
Advanced Biomedicals
05.2020 - 11.2020
Bachelor of Engineering - Bio Medical Engineering
Dhanalakshmi Srinivasan Engineering College – India
Master of Business Administration, LEVEL 9 - Marketing / Project management
Dublin Business School – Ireland
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