Aisling Whyte

· Scheduling appointments and meetings, managing inbox, read and respond to correspondence independently or as agreed with management.

· Assisting in accounting and reporting activities, including tracking global headcount, and managing the yearly budget for our external workforce and interns.

· Schedule, prepare and host Global All Employee Meetings, Coffee Corners, and Unplugged sessions.

· Communicates clear and conveying processes & policies in a way that others can understand.

· communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.

· Prepare budget proposals for overseas travels and responsible for arranging business travel, supports agenda management and expense tracking.

· Coordinating and supporting events for the Portfolio as a whole

· Collaborating with various staff and departments to administratively support various projects.

· Preparing complex (activity/expense) reports, projects, documentation, and correspondence which may also require collecting, organizing, and analyzing data.

· Contacting key individuals inside and outside of the organization

· Observing, receiving, and otherwise obtaining information from all relevant sources

· Drive Global Training Compliance, to ensure the team have completed all Mandatory training using outlook reminders and LABs reminders.

· Prepare Quarter Business Reviews, that highlight key achievements, and key asks of the Portfolio.

Lead Global Initiatives, such as Voice of the Engineers, Wall of Fame, and Nexus Evolution.

· Support senior management: Take charge of structuring and preparing bi-weekly management meetings. Track action items and issue reminders to the team.

· Onboarding new hires: Responsible for the onboarding process of new employees. This includes ensuring they have all necessary equipment and access to relevant systems. Act as a point of contact for non-technical needs and develop a rapport with new hires.

· Reporting and monitoring: Generate reports on key service level agreements (SLAs) such as customer satisfaction (CSAT), quality assurance assessments (QAA), and key performance indicators (KPIs).

• Assisted customers with product inquiries, billing questions, order updates and other requests.
• Monitored daily operations of the customer experience team to ensure quality standards were met.
• Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
• Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Ensured compliance with applicable laws, regulations and company policies when dealing with customers.

• Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
• Assisted customers with product installation and setup, providing detailed instructions when needed.
• Participated in team meetings and training sessions related to customer service topics.
• Managed multiple tasks simultaneously while adhering to strict deadlines.
• Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.

• · Trained in all departments within hotels, reaching Management level in 2005, managing teams of up to 20 people. Working with people from all multi culture backgrounds, and dealing with the public daily, I successfully developed my interpersonal, organisational and project management skills.