Aishwarya Jayan Jayagovindan
Dublin
Summary
Motivated First-year student seeking part-time work in customer service. Eager to leverage exceptional communication and problem-solving abilities to achieve high customer satisfaction. Proven track record in maintaining an organized sales floor, Hospitality and restocking merchandise and creating captivating displays.
Strong focus on providing outstanding service and enhancing the overall shopping experience.
Overview
4
4
years of professional experience
Work History
Waitress
Chamiers Cafe- The Raintree, St. Mary’s Road
Chennai
08.2021 - 07.2024
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Customer sales assistant
H&M
Chennai
09.2020 - 06.2021
- Deliver exceptional customer service through prompt assistance with product selection, and inquiry resolution. Operate the cash register, maintaining a balanced cash drawer. Maintain a neat and organised sales floor, restock merchandise, and arrange displays. Collaborate with the team members to meet daily sales targets.
- Consistently surpassed sales targets, achieving a record-breaking 20% monthly sales increase during the peak holiday season.
- Recognised by management for exceptional sales performance.
- Increased customer satisfaction with prompt complaint resolution.
Education
Master of Science - Big Data Management and Analytics
Griffith College
DublinBachelor of Science - Information Technology
Anna University
India /2016 - /2020
Skills
- Bill calculation accuracy
- Time management
- Food safety understanding
- Complaint resolution
- Telephone etiquette
- Customer service
- Food serving
- Stock management
Timeline
Waitress
Chamiers Cafe- The Raintree, St. Mary’s Road
08.2021 - 07.2024
Customer sales assistant
H&M
09.2020 - 06.2021
Master of Science - Big Data Management and Analytics
Griffith College
Bachelor of Science - Information Technology
Anna University
/2016 - /2020
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