AISHWARYA SINHA

Galway

Summary

Recent Business Analytics graduate looking for opportunities to apply my knowledge to effectively utilize in helping businesses with decision-making. with a background in Computer Science, experienced in business process analysis, procurement coordination, and data-driven decision-making.I am eager to put my diverse knowledge and efforts to work towards solving real-world problems, building my career, and contributing to the business success.

Overview

years of professional experience

Work History

Process Executive

Infosys BPM

12.2024 - Current

Provided technical support and fixed customer queries, ensuring order accuracy and advocating for brand values.
Enhanced customer satisfaction by resolving and handling complaints, efficiently via calls and emails, achieving a high Net Promoter Score (NPS).
Helped improve the First Contact Resolution (FCR) maintaining 80-85% through good problem-solving and customer engagement.
Ensured high levels of customer care, resulting in high customer retention and satisfaction.

Systems Associate

Infosys Limited

12.2021 - 06.2023

Developed technical specifications to meet business needs, and ensured a 99.8% application uptime for Teamcenter Enterprise applications.
Delivered comprehensive knowledge transfer of application, facilitating seamless learning and onboarding for a team of 15, reducing onboarding time by 20%.
Provided technical support and best-practices guidance, managing support tickets and improving system usability, reducing recurring issues by 30%.
Optimized and supervised internal interface for smooth data transfer, including computer servers, to ensure high availability and optimal performance
Improved data processing, boosting efficiency of data transfer between applications reducing errors, and accelerating data availability for downstream applications through the interface
Streamlined documentation, reducing issue resolution time by 10% and ensuring knowledge continuity.

Education

Masters - Business Analytics

University of Galway

Galway

09.2024

Bachelor - Computer Application

Chaudhary Charan Singh University

India

08.2021

Skills

Leadership
Effective communication
Task Prioritization
Technical Proficiency
Time Management

Stakeholder engagement
Data analysis and reporting
Microsoft Office Suite (Excel, Word, PowerPoint, Visio)
SQL and business intelligence tools
Strong analytical and problem-solving skills

Accomplishments

Elected as Secretary of the Business Analytics Society at NUIG, growing membership by over 200 and organizing impactful events.
Facilitated peer learning and organized activities as a LIFT facilitator, promoting collaborative learning and engagement.
Active member of EnvironSoc at NUIG, participating in local environmental clean-up campaigns to promote waste reduction and community awareness.
Secured third position in a state-level Content Writing competition organized by Times of India, (India).

Hobbies and Interests

Journaling: Indulge in regularly documenting thoughts, experiences and utilizing it as a means of personal reflection and goal setting.
Community Events: Facilitated in coordinating and organizing various community events and outreach programs hosted by NGO, APEKSHA based in India aimed at helping underprivileged children, women and raising awareness about the environment.

Trainings And Internships

Technology Consulting Virtual Internship, Deloitte, InsideSherpa, Participated in virtual training to enhance technical and consulting skills. Modules Include: Project Planning and Delivery, Industry and Market Research, Value and Cost Analysis. Technology used: AWS, PowerPoint, Outlook.
ISRO Remote Sensing Training and Certification, Attended virtual training on Basics of Remote Sensing Geographical Information System and Global Navigation Satellite System.
Henry Harvin Digital Marketing Intern, Developed content creation, over various social media platform including social media, email marketing resulting in 30% increase in website traffic.

Timeline