AISHA ABUBAKAR
Carrick-on-Suir,Ireland
Summary
Accomplished professional with expertise in Sage Payroll 2024 and Sage Bookkeeping 2024, complemented by strong skills in Excel and customer relations. Demonstrates proficiency in cash handling, inbound and outbound calling, and documentation and reporting. Adept at till counting, basic accountancy, and complaint resolution with a proven track record in decision-making prowess. Excels in time management mastery, staff training, conflict management, operations management, and scheduling efficiency. Committed to leveraging these skills to enhance operational efficiency and drive organisational success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Duty manager
Mrprice Branded Bargains
Carrick-on-Suir, County Tipperary
03.2025 - Current
- Led daily operations to ensure seamless service delivery and customer satisfaction.
- Managed staff schedules effectively to optimise workforce efficiency and coverage.
- Trained new team members on operational procedures and company policies to enhance performance.
- Resolved customer complaints promptly to maintain positive relationships and brand loyalty.
- Implemented health and safety protocols to ensure compliance and safeguard team wellbeing.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
Sales assistant
Mrprice baranded bargains
Carrick-on-Suir, County Tipperary
10.2023 - 03.2025
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintained knowledge of products and features to provide recommendations to customers.
- Utilised excellent communication skills to provide detailed product information.
- Built lasting relationships with clients through customer service interactions.
- Requested and checked customer IDs at checkout for age-restricted products.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
Translator
Accord Traslations
Remote
09.2022 - 05.2024
- Delivered real-time interpretation services for business clients with faultless accuracy.
- Used excellent interpersonal skills to build trust with clients requiring last minute translation services.
- Delivered high-quality translation and interpretation services from English to Somali and vise verse, supporting clients across multiple industries.
Sortation Associate
Amazon DIS2
Dublin, Dublin
11.2022 - 04.2023
- Pushed the shipment packages into the right fingers.
- Picked the packages from a moving belt to the right aisle
- Operated hand scanners to accurately stow and sort the packages.
- Sorted 430 packages per hour into right locations.
- Picked the packages to stage to be ready for shipment
- Maintained the yard rules to make sure the delivery drivers ship the packages safely
- Maintained the overall station tidiness at the end of each shift
Order Processor
Brownthomas Arnotts warehouse
dublin, dublin
08.2022 - 11.2022
- Confirmed and recorded customer order details with expected delivery dates.
- Adapted shipping to suit personalised delivery requirements for maximised customer satisfaction.
- Compiled daily reports for improved analysis of department performance.
Customer Service Assistant
Premier bank
Mogadishu, Banaadir
08.2018 - 12.2020
- Answered more than 40 customer telephone calls promptly and improved on-hold wait times per day
- Responded promptly to enquiries from clients, members and staff via email.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Receptionist
Dorbin hotel
Mogadishu, Banaadir
02.2016 - 06.2018
- Kept reception area clean and neat to give visitors positive impression of hotel reception area
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed over 50 customer calls per day
- Provided clerical support to hotel managers, including copying, emailing and file management.
Education
Bachelor of Arts - Economics
Somali National University
Mogadishu03.2019
Skills
- Sage payroll 2024
- Sage Bookeeping 2024
- Excel
- Customer relations
- Cash Handling
- Inbound and outbound calling
- Documentation and reporting
- Till counting
- Basic accountancy
- Complaint resolution proficiency
- Decision-Making prowess
- Time management mastery
- Staff training
- Conflict management
- Operations management
- Scheduling efficiency
Languages
Somali
Native language
English
Advanced
C1
Arabic
Advanced
C1
Italian
Intermediate
B1
Certification
- Certified QQI Level 4 static and Retail security, SJ security training - from 22 to 30 July 2023.
- Certified QQI L5 in Bookeeping manual and Computrized
- Certified QQI L5 in Payroll adminstration manual and Computrized
- Certified QQL6 in Payroll administration manual and computerized
Timeline
Duty manager
Mrprice Branded Bargains
03.2025 - Current
Sales assistant
Mrprice baranded bargains
10.2023 - 03.2025
Sortation Associate
Amazon DIS2
11.2022 - 04.2023
Translator
Accord Traslations
09.2022 - 05.2024
Order Processor
Brownthomas Arnotts warehouse
08.2022 - 11.2022
Customer Service Assistant
Premier bank
08.2018 - 12.2020
Receptionist
Dorbin hotel
02.2016 - 06.2018
Bachelor of Arts - Economics
Somali National University