Áine Martin

• Source and attract candidates using online job boards and professional networks.
• Conducted structured candidate interviews and assessments to determine role suitability and enhance selection accuracy.
• Liaised with candidates and internal stakeholders throughout the recruitment process to foster positive experiences and maintain clear communication.
• Managed pre-employment paperwork, reference checks, compliance requirements, and onboarding preparation to streamline new hire integration.
• Maintain candidate and employee records while ensuring recruitment processes are organised, efficient, and compliant.
• Conduct employee audits to ensure accurate records, compliance, and adherence to company policies and procedures.
• Support the business in identifying and securing suitable talent in line with workforce requirements.

• Boosted sales performance through effective upselling strategies, increasing customer engagement.
• Increased customer satisfaction with prompt resolution of complaints and queries.
• Managed promotional displays to maximise product visibility and drive sales.
• Improved store layout by regularly reorganising merchandise and display areas.
• Executed various administrative duties efficiently, enhancing overall store operations.

Achieved QQI Level 6 in Human Resources Management to explore new career opportunities following redundancy from Fastway Ireland, which entered receivership in December 2025.

• Led a high-performing team towards achieving set targets.
• Managed complex customer queries effectively, enhancing their trust in the company.
• Improved customer experience with proactive issue resolution.
• Trained staff members to ensure top-notch customer interaction.
• Worked closely with other departments to streamline overall business operations.
• Facilitated client meetings and presentations for improved communication flow.
• Improved data accuracy by effectively navigating and updating Zendesk records.

• Provided excellent customer service by handling all queries promptly and efficiently.
• Completed sales transactions accurately using till systems, reducing discrepancies in end-of-day cash counts.
• Opened and closed shop whilst following correct security protocols.
• Handled daily banking duties responsibly to maintain accurate financial records.

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Designed visually pleasing in-store and window displays to increase footfall.
• Maintained high standards of cleanliness on shop floor, improved shopping experience for customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.