Aimee McManus
Scullibeen, Crossmolina, Mayo
Summary
Solid team player with an upbeat, positive attitude and an eager willingness to learn. Strong work ethic and adept at quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Temporary Customer Care Agent
The Road Safety Authority
Ballina
06.2024 - 09.2024
- I returned to my role from the summer before and completed all of the same duties.
- Maintained accurate records of customer interactions.
- Assisted customers with both driving test queries, as well as queries on additional categories.
- Maintained an updated knowledge of the services offered by the company.
Temporary Customer Care Agent
The Road Safety Authority
Ballina
07.2023 - 09.2023
- Provided timely and accurate responses to customer inquiries via phone.
- Resolved customer complaints in a professional manner.
- Identified customer needs and provided appropriate solutions.
- Assisted customers with driving test applications and answered questions on the process.
- Forwarded queries to relevant departments to ensure the most accurate information is given.
- Ensured that GDPR was followed at all times.
Sales Team Member
Clarks Shoe Store
Dundrum, Dublin
01.2023 - 05.2023
- Greeted customers and provided assistance with product selection.
- Organised stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Met sales targets and analysed my performance at the end of each week.
Drapery Floor Staff
Dunnes Stores
Ballina
11.2021 - 01.2022
- Assisted with folding and tidying of clothes
- Operated tills
- Took part in stock rotation and shelving new stock
- Completed light housekeeping
- Aided customers with any queries regarding products
- Handled returns and exchanges promptly
Waitress and Kitchen Aide
The Secret Café
Enniscoe
06.2019 - 09.2019
- Orchestrated a positive guest-orientated environment by assisting customers and taking orders
- Aided the chefs with plating and decorating the dishes
- Prepared and served multiple types of hot beverages
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
Education
Leaving Cert -
Gortnor Abbey Secondary School
Crossmolina, Co. Mayo06-2022
Joint Honours English Literature/Film Studies
Trinity College
Dublin, IrelandSkills
- Flexibility and willing to work as part of a team
- Organisational skills and ability to work under pressure
- Willingness to learn
- Customer service and communication skills
- Complaint handling
- Hygiene, health and safety
Affiliations
- Reading
- Creative writing
- Learning new languages
- DIY projects
Languages
English
First Language
Irish
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Korean
Beginner
A1
Accomplishments
- Appointed Student of the Year in 2017, 2018, 2019, 2021, and 2022
- Elected secretary of my Fóroige club during the school year of 2019.
- Took part in a mentor programme in Sixth Year that allowed me to mentor First Year students joining the school.
- Have done publicity for plays in college as part of the drama club, which included graphic design and running social media.
- Elected PRO of Trinity TV Society 25/26.
- Writer for Trinity Film Review Publication.
References
References available upon request.
Timeline
Temporary Customer Care Agent
The Road Safety Authority
06.2024 - 09.2024
Temporary Customer Care Agent
The Road Safety Authority
07.2023 - 09.2023
Sales Team Member
Clarks Shoe Store
01.2023 - 05.2023
Drapery Floor Staff
Dunnes Stores
11.2021 - 01.2022
Waitress and Kitchen Aide
The Secret Café
06.2019 - 09.2019
Leaving Cert -
Gortnor Abbey Secondary School
Joint Honours English Literature/Film Studies
Trinity College
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