Ailish Doyle
Https://www.linkedin.com/in/ailish-doyle-ba-lci-cip-45794151/
Dublin
Summary
Accomplished Insurance professional focused on meeting customer expectations, achieving departmental goals and meeting KPI's. Striving to drive success and deliver results across a variety of administrative and customer service tasks including renewal regulatory requirements. My principal strengths include collaborating across departments to implement change and improve processes and best practices. Taking time to evaluate and develop a best approach to a new task. Developing insights into situations and applying innovative solutions to make improvements underpinned by strong communication and organisational skills. Experience working on systems including Relay 360, TIA, TestRail, MCS and have strong Microsoft excel and word skills.
Overview
19
19
years of professional experience
Work History
Supervisor Customer ExperienceTeam
AA Ireland
12.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked collaboratively with departments to meet organizational objectives, enhancing cross-functional teamwork.
Supervisor Renewals Team
AA Ireland
07.2013 - 12.2024
- Managed the department's daily operations, ensuring tasks were completed on time and workflows remained efficient.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team efficiency through streamlined workflows and explicit staff expectations.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Senior Agent Renewals Team
AA Ireland
03.2006 - 07.2013
Supervision and training of new staff on motor renewal processes
Personal accountability to deliver team objectives and meet SLAs
Education
Bachelor of Arts - Griffith College
BA (Hons) Business Studies
Dublin, Ireland 04.2001 -
The Institute of Banking
LCI Professional Diploma in Compliance
Dublin06-2016
The Insurance Institute of Ireland
CIP Qualification
01-2010
The Institute of Commercial Management
Diploma in Business Studies
01-2007
Skills
Operations management
Process improvement
Strategic planning
Schedule development
Decision-making
Attention to detail
Timeline
Supervisor Customer ExperienceTeam
AA Ireland
12.2024 - Current
Supervisor Renewals Team
AA Ireland
07.2013 - 12.2024
Senior Agent Renewals Team
AA Ireland
03.2006 - 07.2013
Bachelor of Arts - Griffith College
BA (Hons) Business Studies
04.2001 -
The Institute of Banking
LCI Professional Diploma in Compliance
The Insurance Institute of Ireland
CIP Qualification
The Institute of Commercial Management
Diploma in Business Studies
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