Ahmed Kotb
Dublin
Summary
Results-oriented Sales Professional known for consistently over-achieving targets in fast-paced, global markets. Skilled in consultative selling, C-level engagement, and managing complex sales cycles. My analytical approach, reinforced by experience in quality assurance and root cause analysis, ensures both robust sales performance and superior customer satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Training & Quality Specialist for TikTok Vendor Op
TikTok
Dublin
07.2024 - Current
- Led training and quality assurance initiatives for TikTok content moderation vendors, ensuring consistent policy application and platform integrity.
- Developed and delivered comprehensive training programs and materials, enhancing vendor understanding of evolving community guidelines and enforcement standards.
- Conducted in-depth quality audits and Root Cause Analyses (RCA) to identify systemic issues and implement preventative strategies, significantly improving vendor performance.
- Investigated complex, edge-case policy violations, collaborating with internal policy teams to clarify standards and reduce ambiguity in moderation.
- Streamlined resolution processes and optimized workflows through effective cross-functional coordination with vendors, policy, and internal stakeholders.
- Analyzed performance data and quality trends to inform targeted training interventions and strategic policy improvements.
- Served as a key subject matter expert, providing critical guidance to vendor teams on complex policy nuances and moderation best practices.
Ads Quality Speciliast
TikTok
Dublin
02.2023 - 07.2024
- Functioned as a second-line escalation auditor, reviewing vendor outcomes to ensure consistent application of policy and protection of platform integrity.
- Investigated edge-case violations and collaborated with policy teams to document and clarify standards, reducing ambiguity in enforcement.
- Conducted RCA deep dives to identify the root causes of quality gaps and developed preventative strategies to mitigate future escalations.
- Engaged in cross-functional coordination with vendors, policy, and internal escalation stakeholders to streamline resolution processes and improve workflow efficiency.
Google Workspace Account Manager
Concentrix
Dublin
08.2022 - 02.2023
- Drove new business growth for Google Workspace across MENA and South Africa, managing the entire sales cycle from pipeline generation to deal closure.
- Exceeded sales targets, achieving 190% of first quota and closing an average of 30-40 deals per month ($5-7K AOV) with a 1-2 week deal velocity.
- Recognized as a top-performing Account Executive (#1 in a team of 12) with a proven track record of over-achieving quota (top 10% company-wide).
- Expert in solution and consultative selling to Heads of IT, CTOs, CIOs, and IT Managers.
Training and Quality Lead
Telus International
Dublin
06.2020 - 06.2022
- Establish and evolve Formal QA processes, ensuring that the team is using the best practices.
- Oversees all aspects of Quality assurance including establishing metrics, applying best practices and developing new tools and processes to ensure quality goals are met.
- Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
- Run RCA on a weekly basis to find possible gaps and how to improve.
- Participating in business reviews, meetings with the client,and with the internals TMs to design the strategies.
- Client facing: Conducting calibration sessions to ensure that the operational policies and process are being applied constantly.
- Find gaps in the workflows and the email template to better assist the team members and clients needs.
- Deliver training for new hires on ( MENA and Global policies) and upskilling current team members.
- Create the training plan according to the team's needs and capacity.
- Constantly check the training needs with a regular TNA.
- Review the agents audits to make sure they are following the policies.
- Deliver the feedback to the agent by 1-2-1 meetings and emails.
- Answering their questions and explain the policies when it needed.
Ad Review Specialist
Telus International
Dublin
11.2019 - 06.2020
- Review all ad submissions in both Global and Arabic Queue to ensure the ads are in line with the legal and country specific requirement.
- Manage the approval tool queue and priorities all ad reviews within the identified team SLAs.
- Escalate questionable ads and creative trends to leadership.
- Work with the team to troubleshoot approval errors and identify workflow best practices.
- Work towards a target and maintain productivity.
- Taking ownership and decision making on the approval process.
Field Sales Rep
National bank of Emirates
12.2014 - 07.2015
- Selling products and services to prospective customers.
- Establish, develop and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximise satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Reporte new business developments to Area Manager.
- Grew repeat customer spending through regular updates on new products and services.
Sales Manger
Red Sea Properties
08.2012 - 10.2014
- Respond to inquiries regarding available timeshare properties, their location and benefits.
- Develop referrals and leads through client contact and perform follow up.
- Fulfil client request regarding property pricing and location and other description.
- Ascertain that all correlating paperwork and documentation is completed within the provided timeline.
- Finalise potential sales.
- Working towards targets.
- Supervised 4 sales staff to drive KPI achievement.
Education
Bachelor Degree - Law
Helwan university
01.2007 - 01.2011
Skills
- Top-Tier New Business Acquisition
- Strategic Consultative Selling
- High-Volume, Rapid-Cycle Sales
- Quality Assurance & Operational Insight
- Root Cause Analysis (RCA) for Sales Optimization
- Cross-Functional & Vendor Relationship Management
- Customer Service
Languages
English
Arabic
Accomplishments
EMEA SMB Q4 2022 GWS AM Top % Attainment at 190%
Employer Of The Month GWS
Above and Beyond As Training and Quality Lead, Telus International
Above and Beyond As an Ad Agent, Telus International
Tik Tok KPI Incentive winner Number of Months
Timeline
Training & Quality Specialist for TikTok Vendor Op
TikTok
07.2024 - Current
Ads Quality Speciliast
TikTok
02.2023 - 07.2024
Google Workspace Account Manager
Concentrix
08.2022 - 02.2023
Training and Quality Lead
Telus International
06.2020 - 06.2022
Ad Review Specialist
Telus International
11.2019 - 06.2020
Field Sales Rep
National bank of Emirates
12.2014 - 07.2015
Sales Manger
Red Sea Properties
08.2012 - 10.2014
Bachelor Degree - Law
Helwan university
01.2007 - 01.2011
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