Ahmed Elshikh Amer
Dublin1,Dublin
Summary
Professional summary
Focused professional with a deep cultural knowledge of both western and eastern culture. Skilled in translating spoken or written statements between Arabic and English as a certified translator.
Background includes working in multicultural environments to perform document and verbal translation services. Excellent listening and communication skills with an organized and systematic approach.
I love working with a team under pressure in a multicultural environment and enjoy the positive effects of diversity .
Skills
Document review
Cultural expertise
Arabic fluent
Fluent in English
Certified translation
Overview
16
16
years of professional experience
Work History
Trust & safety _ Quality Analyst
TikTok
Dublin, Dublin
04.2022 - Current
- Maintain an expert understanding of TikTok's policies, procedures, app features, and internal documentation, specifically for the MENA market.
Conduct labeling and content classification to ensure adherence to platform guidelines.
Identify areas for improvement in moderator performance and collaborate with internal stakeholders and site leadership to develop solutions.
Analyze content moderation patterns, detect emerging trends, and contribute to proactive policy adjustments.
Perform data analysis on problematic error trends, document findings, and provide trend reports to leadership and key stakeholders.
Participate in weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and processes.
Conduct weekly audits across multiple workflows and lines of business, ensuring compliance with platform standards.
Work on ad hoc projects, supporting initiatives that enhance content safety and moderation effectiveness.
Work flexible hours, including weekends and bank holidays, to support real-time content safety needs.
Community Operations Analyst
Covalen CPL
Dublin 18, Dublin
09.2020 - 04.2022
- Covalen CPL (Outsourced for Meta)—Dublin, Ireland
Reviewed reported content within the MENA market, ensuring compliance with Meta’s policies.
Performed labeling, pattern analysis, and reporting trends to detect emerging violations.
Compiled trend reports on flagged content, providing insights into problematic areas.
Monitored user reports and identified patterns and trends to optimize content moderation workflows.
Worked on multiple projects to improve operational efficiency and policy enforcement.
Restaurant Operations Manager
Rotana Ltd
Dublin, Dublin
02.2018 - 09.2020
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Interacted positively with customers while promoting restaurant facilities and services.
Receptionist Telephone Operator
Travel Lodge
London, Middlesex
10.2015 - 11.2017
- Received and actioned incoming guest calls, ascertaining necessary information to process call effectively.
- Used exceptional attention to accuracy in directing and diverting calls to relevant hotel departments.
- Offered online support and information to callers, ensuring compliance with hospitality policies and procedures.
Translator Reviser
San George
Cairo, Cairo
02.2011 - 07.2013
- Provided thorough, accurate, confidential translation service for clients within certified translation settings.
- Applied cultural understanding to discern specific meanings beyond the literal written words.
- Replicated the flow, style and overall meaning of the original texts.
- Translated travel and national documents from Arabic to English .
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Worked directly with departments ,clients , management to achieve accuracy.
- Ensured adherence to certified translation regulations for continued company compliance.
- Carried out day-day interpreting duties accurately and efficiently.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Interpreter
UNAMID
Nyala , Darfour
01.2009 - 02.2010
- Attended operations meetings, providing accurate consecutive translations of conversations between members.
- Offered confidential and impartial interpretation, maintaining continued compliance with UN policies.
- Maintained comprehensive knowledge of United Nations values to ensure best possible advice and services.
- Provided accurate, effective interpreting in diverse situations and circumstances such as online signals .
Education
Holder of BA Degree - English Literature
Monofya University
Shebin Alkom, Monofya08.2008
Skills
- Document review
- Cultural expertise
- Arabic fluent
- Fluent in English
- Certified translation
Reference
Reference can be provided if required
Timeline
Trust & safety _ Quality Analyst
TikTok
04.2022 - Current
Community Operations Analyst
Covalen CPL
09.2020 - 04.2022
Restaurant Operations Manager
Rotana Ltd
02.2018 - 09.2020
Receptionist Telephone Operator
Travel Lodge
10.2015 - 11.2017
Translator Reviser
San George
02.2011 - 07.2013
Interpreter
UNAMID
01.2009 - 02.2010
Holder of BA Degree - English Literature
Monofya University
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