Summary
Overview
Work History
Education
Skills
Achievements And Awards
Timeline
Generic

AHMAD ASHRAF BIN ZULAZMI

BANDAR BARU BANGI

Summary

Results-driven professional with a strong foundation in information technology, specializing in security and assurance. Advanced expertise in engineering management for process excellence. Seeking a challenging position in the supply chain industry to utilize knowledge and research acquired from a master's degree, ensuring precision of in-and-out stocks. Exceptional analytical and problem-solving skills with a focus on aligning technical solutions to business objectives. Skilled in utilizing SAP system to manage complex supply chains in dynamic environments, ensuring efficient operations and optimal resource utilization. Passionate about leveraging technology and strategic management to deliver sustainable growth and innovation, while maintaining a strong commitment to precision and accuracy in supply chain management.

Overview

10
10
years of professional experience

Work History

Assistant Restaurant Manager

Zensho Japanese Restaurant Pte. Ltd.
09.2023 - 01.2025
  • Focusing on streamlining operations such inventory management, supply chain efficiency, and resource allocation to minimize waste and ensure smooth operations
  • Ensuring the quality and safety of food products by adhering to regulatory standards and implementing quality control measures
  • Recording the expiry date of each raw materials every day in making sure the products are safe to consume by customers
  • Keeping track of each chiller's temperature to ensure that the goods are consistently maintained in optimal condition
  • Managing the procurement of raw materials and ensuring timely delivery to meet production and service demands
  • Ordering raw supplies two to three days ahead of time by forecasting the usage from analyzing the recorded data
  • Addressing operational challenges, such as handling supplier delays or optimizing staffing during peak hours
  • Achieving Ninji of 8.0 and above each day that analyzed the performance and productivity of staff
  • Driving improvements in service delivery, menu engineering, or customer satisfaction
  • Managing divers teams, ensuring collaboration, and achieving operational goals
  • Leveraging POS systems, inventory software, and analytics tools to monitor performance

Skilled Barista

Costa Coffee
07.2022 - 05.2023
  • Gained a comprehensive understanding of how to manage restocking
  • Managed to consistently deliver exceptional service and exceed customer expectations
  • There was an 18% rise in NPS within my first month of recruitment and secured the top 10s stores across the UK for every period
  • Maintaining a high standard of cleanliness from weekly deep cleaning and inspection
  • Usage of different knives and tongs for vegan and non-vegan products to avoid contamination
  • Consistently received positive feedback from customers for providing exceptional service and maintaining a friendly and welcoming atmosphere
  • Succeeded in Costa Showcase which ensures all the company policies and procedures are being followed accordingly
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Helped management keep adequate supply on hand by notifying of shortages
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily

Intern

HeiTech Padu Sdn Bhd
02.2021 - 08.2021
  • Completed research, compiled data, updated spreadsheets, and produced timely reports
  • Stress tested security fixes and patches
  • Sorted and organized files, spreadsheets, and reports
  • Analyzed problems and worked with teams to develop solutions
  • Teamed on planned tests and time-sensitive ad hoc requests
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members
  • Managed to backlog errors in the system and help the developers to fix bugs
  • Optimized test cases to maximize success of manual software testing

Concession Crew

Golden Screen Cinemas
03.2017 - 07.2017
  • Responded to customer complaints to help resolve issues
  • Consistently provided friendly service to promote better customer engagement
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
  • Worked with team to provide stellar service during busy periods and meet customer demands

Barista

Gloria Jeans' Coffee
02.2015 - 07.2015
  • Preparing standards-compliant food and beverages for customers
  • Developed strong communication skills through continuous interaction with customers
  • Notable growth in memorization capacity through focused learning technique and continuous self-assessment
  • Acquired proficiency in Upselling Techniques and developed expertise in menu recommendation by receiving guidance from experienced mentors and manager

Education

Master of Science - Engineering Management For Process Excellence

University of Strathclyde
Glasgow, Scotland
01.2023

Bachelor of Information Technology -

International Islamic University Malaysia (IIUM)
08.2021

Sijil Pelajaran Malaysia (SPM) -

Kolej Yayasan Saad (KYS)
12.2014

Skills

  • Analytical skills
  • Problem-solving abilities
  • Written communication
  • Verbal communication
  • Microsoft Office proficiency
  • Team player
  • Leadership qualities
  • Multitasking
  • Prioritization
  • Detail-oriented
  • Organizational skills
  • Ability to work under minimal supervision
  • SAP ERP system familiarity
  • Project management knowledge
  • Time management
  • Customer service
  • Counter restocking
  • Stocking supplies
  • Retail product stocking
  • Hospitality

Achievements And Awards

  • Assistant Programme Manager of Caring Club, IIUM, 08/2018, Working together with the high-management team in making sure the programmes planned throughout the tenure were a success. Preparing proposals to get the approval from IIUM Wadi Budi department. Organizing and leading meetings with committee members. Assisting programme manager and other committee members whenever needed. Making sure all job scopes are understood and followed flawlessly.
  • Assistant Programme Manager of Outreach: East Expedition, 08/2019, Organized an outreach programme to Terengganu for 3 days and 2 nights. Total of 75 committee members who contributed to the success of the programme. Managed to help the villagers in cleaning their surrounding by doing 'gotongroyong'. Deliver some funds to the orphanage of Madrasah Tarbiyyah Islamiyyah Darul Hijrah, Kuala Terengganu for assisting them in their monthly expenses.
  • Programme Coordinator of Run For Orphans (RFO), 08/2018, Preparing backup plan and master's plan for the event. Consistently consulted and improvised with the higher committee to ensure the programme goes smoothly on the day. Finalized plans been shared with other committee members to make sure everyone knows which tasks need to be done on time. Being the person-in-charge (PIC) during the day of event. Must be proactive to assure the programme went off a day without a hitch.
  • Melaka Representative in Video Making Competition organized by MCMC, 08/2013, Secured first place for the state level in video making competition and represented Melaka to compete with other states in Malaysia. Video making about the awareness about the risk of cyber to the society.

Timeline

Assistant Restaurant Manager

Zensho Japanese Restaurant Pte. Ltd.
09.2023 - 01.2025

Skilled Barista

Costa Coffee
07.2022 - 05.2023

Intern

HeiTech Padu Sdn Bhd
02.2021 - 08.2021

Concession Crew

Golden Screen Cinemas
03.2017 - 07.2017

Barista

Gloria Jeans' Coffee
02.2015 - 07.2015

Bachelor of Information Technology -

International Islamic University Malaysia (IIUM)

Sijil Pelajaran Malaysia (SPM) -

Kolej Yayasan Saad (KYS)

Master of Science - Engineering Management For Process Excellence

University of Strathclyde
AHMAD ASHRAF BIN ZULAZMI