AGNIBESH PAUL
Greystones
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator(Fire and System Installs)
G4S Secure Solutions
09.2023 - Current
- Operating as a project coordinator in conjunction with project management teams working across multiple fire alarm and security systems installation, maintenance, and upgrade projects.
- Coordinated multiple fire alarm and security system projects, overseeing installation, maintenance, and upgrades in collaboration with project management teams.
- Managed on-site engineering teams, ensuring compliance with client specifications and industry standards (IS 3218, EN 14972, EN 15004).
- Conducted site visits, client meetings, and inspections to gather feedback, discuss project progress, budgets, and explore sales opportunities.
- Prepared and analyzed subcontractor quotes, estimated job forecasts, created purchase orders, and reviewed tender documents to identify upsell opportunities.
- Designed and monitored fire and security diagrams, working with internal and external stakeholders to meet project deadlines in a high-pressure, client-focused environment.
Service Coordinator Team Leader
Rentokil Initial
03.2023 - 09.2023
- Understand and explain results, and follow up with actions. Provide feedback on results and task completion, and provide encouragement and recognition for outstanding performance.
- Provided feedback on task completion, explained results, and recognized outstanding performance to enhance team motivation.
- Supported Operations and Divisional Managers in improving branch quality, efficiency, and customer service.
- Monitored driving team performance through customer service visits, identifying training needs, and providing coaching to improve driver performance and satisfaction.
- Oversaw daily team operations and performance, offering support during regular team meetings.
- Ensured adherence to company policies and procedures, reporting any deficiencies to management.
Customer Experience Manager
Odeon Cinemas
10.2021 - 02.2023
- Played a critical role in maintaining all aspects of site quality management and supervising all regulatory compliance.
- Maintained site quality management and ensured regulatory compliance, reducing the backlog of non-compliance reports by 10% within 90 days.
- Led over 10 on-site training programs for cinema hosts, improving KPIs and driving business improvements.
- Recruited, trained, and supervised 40+ staff, managed shift schedules, and payments, and coordinated with vendors for onsite facilities management.
Process Executive
Infosys, Ireland
03.2021 - 10.2021
- Collaborated with a team of 10+ to provide technical support to BT mobile care customer queries and produce reports for stakeholders.
- Collaborated with a team to provide technical support for BT Mobile Care, resolving over 35 complex customer requests daily, and producing reports for stakeholders.
- Assisted in establishing and maintaining the quality management system, coordinating with the Partner Management team to resolve escalated issues, and improving performance by 12%.
Business Development Executive
Field Management Ireland
02.2018 - 12.2019
- Coordinated with the marketing, supply chain, QA, and sales teams to develop sound business strategies using data analysis to achieve day-to-day cash flow goals for Bosch Ireland.
Education
Master of Science in Business Administration and Management -
National College of Ireland, (QQI- Level 9)
02.2020
Master of Engineering - Electronics and Instrumentation Engineering -
The University of Burdwan, West Bengal, India
05.2017
Bachelor of Technology - Electronics and Communication Engineering -
West Bengal University of Technology
05.2015
Skills
- Salesforcecom
- Excalibur
- Excel
- SAP concur
- Office 365
- Power BI
- Jira
- Mural
- Visio
- Bluebeam
- Forecasting
- Operations Management
- Decision-Making
- Customer Management
- Project Lifecycle
- Technical Analysis
- Search Engine Optimization
- Team Management
- Business Development
- Business Process Execution
- Product Placement
- Customer Relationship Management
- Lead Management
- Relationship Building
- Regulatory Compliance
- Team Leadership
- Project Management
- Performance monitoring
- Project Coordination
- Cost Management
- Time Management
- Change Management
- Excellent Communication and Collaboration Skills
- People Management
- Self-Motivated
- Strong Analytical skills
- Attention to detail
- Strong decision making
- Problem-solving abilities
- Work flow planning
- Logistics Management
- Project Planning
- Project tracking
- Contract Management
- Project development
- Productivity Improvement
Certification
- IT Security Management Fundamentals
- Salesforce Administration
- Prince 2
- AWS Big Data and Analytics
- Business Analysis
- Google Analytics
- Manual Handling
- Safe Pass
References
References available upon request.
Timeline
Project Coordinator(Fire and System Installs)
G4S Secure Solutions
09.2023 - Current
Service Coordinator Team Leader
Rentokil Initial
03.2023 - 09.2023
Customer Experience Manager
Odeon Cinemas
10.2021 - 02.2023
Process Executive
Infosys, Ireland
03.2021 - 10.2021
Business Development Executive
Field Management Ireland
02.2018 - 12.2019
Master of Science in Business Administration and Management -
National College of Ireland, (QQI- Level 9)
Master of Engineering - Electronics and Instrumentation Engineering -
The University of Burdwan, West Bengal, India
Bachelor of Technology - Electronics and Communication Engineering -
West Bengal University of Technology
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