Afshan Alurkar
HR
Dublin
Summary
Afshan is a dynamic, results-oriented professional with over 10 years of progressive experience in Human Resources, specialized in leadership and employee engagement. With a proven ability to drive process improvements and foster a positive work culture, she has developed a comprehensive skill set in managing all aspects of the employee life cycle. Afshan excels at collaborating with cross-functional teams, promoting employee well-being, and ensuring operational efficiency. She is a proactive leader with exceptional business acumen and a disciplined approach, always striving for excellence in both individual and team performance. Known for her strategic thinking and innovative solutions, Afshan thrives in managing complex HR challenges while consistently demonstrating her capability to handle high-pressure situations. Outside of work, she is a fitness enthusiast and a keen practitioner of mindfulness.
Overview
10
10
years of professional experience
Work History
HR Manager
Test Triangle
02.2017 - Current
- Oversee and lead the HR function, providing support for a workforce of over 100 employees
- Lead the strategic planning and management of HR operations, ensuring alignment with organizational goals
- Responsible for team management, including interviewing, onboarding, drafting documentation, training, and employee development
- Collaborate with business owners to assess client requirements and review selection guidelines to effectively meet staffing needs
- Actively involved in planning and executing resource strategies, balancing internal talent with external sourcing to ensure optimal staffing solutions
- Establish calibration sessions for team alignment on job specifications and screening processes, ensuring clarity and efficiency in recruitment
- Uphold a transparent, value-driven approach to recruitment, ensuring fairness and adherence to best practices
- Maintain knowledge and ensure compliance with employment law, safeguarding organizational practices
- Manage the onboarding process, ensuring new hires experience a seamless transition into the company
- Lead induction sessions for new employees, ensuring they are fully integrated into the organization's culture and values
- Oversee the offboarding process, ensuring compliance with company policies and maintaining a positive exit experience for departing employees
- Conduct thorough exit interviews and handle employee separations in a professional and respectful manner
- Collaborate with stakeholders to continuously refine and improve onboarding and induction procedures, based on feedback and best practices
- Strive to incorporate the best Human Resource practices in managing key processes, fostering an engaged and motivated workforce
- Coach and mentor team members, offering professional advice to ensure effective performance and career growth
- Proactively identify challenges and work collaboratively to resolve issues, escalate as necessary to ensure prompt resolution
- Focus on ensuring employee and client satisfaction by aligning Human Resource practices with role requirements and organizational objectives
- Contribute to the creation and implementation of policies and procedures in line with the corporate guidelines
- Maintain a high standard of reporting, ensuring that all HR data and metrics are tracked accurately and reported on time
- Actively collaborate with colleagues to drive continuous improvement by regularly seeking feedback and implementing necessary changes
- Set and uphold a high performance bar for the recruiting team, driving accountability, efficiency, and results
- Support employee grievance processes and mediate conflicts to promote a harmonious workplace
- Manage employee leave tracking systems, ensuring accurate documentation and adherence to company policies
- Organize and conduct employee feedback surveys, aiming to enhance employee experience and foster a sense of belonging within the organization
- Lead and coordinate HR events, including team-building activities and social events, designed to promote a positive workplace culture
- Demonstrate a firm commitment to the company value and mission, ensuring alignment with employee engagement initiatives
- Utilize various sourcing methods, including Boolean search, to attract top talent and meet recruitment needs
- Ensure a commitment to diversity and inclusion throughout the recruitment, screening, and selection process
- Leverage experience in identifying and selecting the most suitable candidates based on both skills and cultural fit
- Build and execute event strategies to enhance employer brand visibility and attract top technical talent
- Drive initiatives focused on employee wellbeing, ensuring programs are in place to support both physical and mental health
- Provide resources and support to employees dealing with personal or professional challenges, offer assistance as needed to foster a positive work environment
- Monitor and evaluate the effectiveness of well-being programs, adjust better to meet the needs of the workforce
Quality Specialist/HR Specialist
Infosys BPM Limited
06.2007 - 06.2010
- Conducted evaluations of transactions to ensure they met client-defined metrics and maintain high standards of quality
- Adhered to a compliance framework to ensure excellence in service delivery and to drive continuous improvements across operations
- Led root cause analysis and utilize problem-solving techniques to address performance gaps and improve operational efficiency
- Organize and facilitate best practice sessions, promoting a culture of continuous improvement within the organization
- Consult with client organizations to update and revise standard operating procedures in line with evolving business requirements
- Manage immigration-related queries for employees traveling to Australia, ensuring all necessary documentation was accurate and processed in a timely manner
- Project management skills, with demonstrated ability to manage global projects
Customer Service Executive
Reliance Info Streams Private Limited
06.2003 - 10.2004
- Managed customer queries and provided first-contact resolutions, consistently delivering high-quality customer service
- Collaborated closely with supervisors to manage agent performance, driving performance improvements for bottom-quartile performers
- Monitored and ensured adherence to quality assurance processes, maintaining high standards for service delivery
- Collaborated with cross-functional teams to enhance customer satisfaction and achieve business objectives, ensuring operational success
Education
MBA - Human Resource Management
Indian Institute of Management & Engineering
05.2013
CIPD HR Course - People Management
ICS College
03.2025
Bachelor of Engineering - Computer Science
DY Patil College
12.2001
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
Accomplishments
- Awarded as the Best Team Manager consecutively for 2 years.
- Participate in HR Conferences to represent Test Triangle Capability.
- Always exceeded the targets and received accolades from the Client Stakeholders.
- Involved in launch of Test Triangle Products.
Languages
English
Hindi
Urdu
Marathi
Arabic
Hobbies and Interests
- Cooking
- Photography
- Travelling
Timeline
HR Manager
Test Triangle
02.2017 - Current
Quality Specialist/HR Specialist
Infosys BPM Limited
06.2007 - 06.2010
Customer Service Executive
Reliance Info Streams Private Limited
06.2003 - 10.2004
CIPD HR Course - People Management
ICS College
Bachelor of Engineering - Computer Science
DY Patil College
MBA - Human Resource Management
Indian Institute of Management & Engineering
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