Aeva O'Leary

• Closed out cash register and prepared cashier report at close of business.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Motivated staff to perform at peak efficiency and quality.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

In Ballinacurra House you are expected to be able to strive in each department, therefore I am trained as a waitress, bartender and housekeeper. I was also responsible for check-ins, personal service, and ensuring the guests felt at ease, while professionally and friendly answering any queries they may have had.

• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Processed payments and provided receipts to establish proof of transaction.
• Greeted and seated guests to provide friendly and welcoming experience.