Adriana Kelly Lomba Da Silva
Galway
Summary
Multicultural professional speaking native Portuguese and advanced English, with multicultural experience, more than 14 years of experience in people management, business, ecommerce sales, customer service, risk management, development of indicators and results spreadsheets, processes and financial management. Strong ability to work under pressure, strong interpersonal and networking skills, excellent cross-group collaboration skills and ability to influence stakeholders.
Overview
16
16
years of professional experience
Work History
Customer Assistent
Shannon Dryclean
Galway
08.2023 - Current
- Organized shelves and racks with new stock items as needed.
- Maintained records related to sales for store management.
- Suggested additional items for purchase based on customer needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Checked out customers using scanners or other electronic equipment.
- Answered customer inquiries regarding products, prices and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Resolved customer complaints in a timely manner.
- Processed payments via cash, check or credit card.
- Rang up purchases on cash register quickly and accurately.
- Greeted customers to determine wants or needs.
- Greeted customers upon entering the store with a friendly attitude.
- Cleaned shelves, counters and tables to maintain organized store.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
English Exchange
Atlantic Language
Galway
10.2022 - 08.2023
- I improved interpersonal and multicultural relationships, language development (English) with a focus on business and improvement of communication skills.
- Global Connections.
- Time management.
- Boost confidence.
- International CV.
Administrative Manager
Chromos College
Belo Horizonte
09.2014 - 07.2022
- Communicated job expectations and trained staff to promote team building and discipline.
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Developed training materials for new hires on how to use office equipment efficiently.
- Established work procedures or schedules to organize daily work of administrative staff.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Supported staff through in-service training, providing mentorship and additional resources.
- Monitored office inventory to maintain supply levels.
- Oversaw complex office support, managing records database, and organizing contracts.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Identified and solved problems to enhance management and business direction.
- Coordinated and conducted classes to teach procedures to new staff members.
- Delivered comprehensive training to maintain compliance requirements.
- Organized meetings between executives and outside vendors or clients.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Developed and implemented administrative procedures to maximize efficiency.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Provided support to departmental managers in the development of project plans and initiatives.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
Retail Shop Manager
Zema Group
Araxá
06.2008 - 02.2014
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed scheduling of shifts for store personnel according to their availability.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Delegated work to staff, setting priorities and goals.
- Analyzed weekly and monthly sales reports to identify trends and develop strategies for improvement.
- Trained and supervised staff on effective sales techniques.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed periodic audits of inventory levels to prevent theft or loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored cash flow, financial records, and payroll information.
- Established inventory control systems to monitor stock levels and ordering needs.
- Implemented promotional campaigns to drive business growth.
- Recruited new staff members when needed through job postings and interviews.
- Managed daily operations of retail store, including opening and closing procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Negotiated contracts with vendors to secure competitive prices for products and services.
- Built and maintained sound business relationships with vendors and suppliers.
- Organized merchandise displays to maximize sales potential.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Utilized POS systems for accurate tracking of sales transactions.
- Created marketing plans that included advertising, public relations, special events.
- Facilitated prompt resolution of customer problems and complaints.
- Provided feedback on employee performance evaluations as part of the review process.
- Prepared annual budgets for approval by upper management.
Education
English C1 - English
Cultural And Professional Language Exchange
Galway - Ireland07-2023
QQI 7 - Human Resources Management
Galway Business School
Galway - Ireland01-2023
MBA - Human Resources Development
Senac Minas
Belo Horizonte - Brazil04-2022
Third Level Education - Logistics Management
Una College
Belo Horizonte - Brazil08-2010
Skills
- Communication
- Multicultural Experience
- Emotional Intelligence
- Customer Success
- Problem Solving
- Finance
- Financial Analysis
- Risk Management
- Account Reconciliation
- Archiving
- Microsoft Office
- English
- Team Work
- Leadership
- Customer service standards
- Customer delivery expertise
- Customer-driven diagnostics
- Customer acquisition and retention
- Customer experience management
- Customer retention
- Documentation and control
- Administrative support
- Project Management
- Payroll and budgeting
- Travel coordination
- Staff Management
- Database administration
- Workflow planning
- Expense reporting
- Business administration
- Performance improvement
- Budgeting
- Relationship building
- Credit and collections
Affiliations
- Home gardening,
- managing and organizing all family trips is a hobby.
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Accomplishments
- Award for best managed store with service sales in the Zema Group.
- Financial award in 08 years followed by sales targets at the company Chromos.
- Sea cruise as an award for outstanding sales and management at Grupo Zema.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Assistent
Shannon Dryclean
08.2023 - Current
English Exchange
Atlantic Language
10.2022 - 08.2023
Administrative Manager
Chromos College
09.2014 - 07.2022
Retail Shop Manager
Zema Group
06.2008 - 02.2014
English C1 - English
Cultural And Professional Language Exchange
QQI 7 - Human Resources Management
Galway Business School
MBA - Human Resources Development
Senac Minas
Third Level Education - Logistics Management
Una College
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