Adriana Radu
Enniscorthy
Summary
Dynamic professional with extensive experience at Sedgwick, excelling in insurance underwriting and policy analysis. Proven track record in enhancing customer satisfaction and driving sales through effective strategies. Strong team leadership skills complemented by a keen ability to assess risks and develop innovative solutions, ensuring compliance and operational excellence.
Overview
8
8
years of professional experience
Work History
Broker Support
Sedgwick/RedClick
Sandymount, Ireland
03.2024 - Current
- Ensured compliance with all applicable laws and regulations related to the sale of securities.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Completed reports, paperwork and documentation accurately and on time.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
Sales Assistant
Sedgwick/AIG
Sandymount, Ireland
10.2023 - 03.2024
- Identified opportunities to upsell additional products or services when appropriate.
- Surpassed sales goals through implementation of successful marketing strategies.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager of Operations
KSG/Microsoft
Leopardstown, Co. Dublin
10.2021 - 10.2023
- Ensured compliance with applicable laws and regulations related to operations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Store Supervisor
Macari's
Tallaght, Ireland
10.2020 - 08.2021
- Dealt with customer complaints and rectified product and service issues.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Used Point of Sale register system to complete transactions.
- Handled customer transactions and balanced cash drawers.
- Increased sales by optimizing in-store promotional strategies.
- Assigned tasks to staff according to workload requirements.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Built lasting client relationships by organizing and planning sales events.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Bar Manager
O'Dalys Irish Bar
Albufeira, Portugal
09.2017 - 03.2020
- Reorganized bar stations to streamline service flow.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed and implemented bartender training programs, policies and procedures.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Education
Certificate - General Insurance
Irish Institute of Insurance
Dublin, Ireland01-2025
Diploma - Events Management
UCD
Dublin, Ireland01-2021
GED -
Escola Secundaria De Albufeira
Albufeira, Portugal11-2017
Skills
- Insurance underwriting
- Risk assessment
- Policy analysis
- Event planning
- Customer service
- Sales strategies
- Team leadership
- Service sales
Languages
English
First Language
Romanian
Proficient (C2)
C2
Portuguese
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
References
References available upon request.
Timeline
Broker Support
Sedgwick/RedClick
03.2024 - Current
Sales Assistant
Sedgwick/AIG
10.2023 - 03.2024
Manager of Operations
KSG/Microsoft
10.2021 - 10.2023
Store Supervisor
Macari's
10.2020 - 08.2021
Bar Manager
O'Dalys Irish Bar
09.2017 - 03.2020
Certificate - General Insurance
Irish Institute of Insurance
Diploma - Events Management
UCD
GED -
Escola Secundaria De Albufeira
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