Adrian Sarata

Contributed to a seamless transition during the TUPE process from The Workshop, ensuring continuity in service operations and maintaining high standards of support for clients.

In my Service Operations role, I was instrumental in ensuring smooth product operations and unparalleled support for both corporate and customer needs. My key areas of responsibility included:

• Configured new games which included adjusting game parameters, implementing updates, and troubleshooting issues. I worked closely with Game Developers, Commercial, and Marketing teams to configure and distribute games based on client needs.
  
• Managed and resolved a diverse range of service requests, issues, and incidents using Jira, ensuring an efficient and transparent process. This included handling client requests alongside internally raised issues. I prioritized prompt responses and regular updates to clients, enhancing customer satisfaction.
  
• Developed and maintained Standard Operating Procedures (SOPs) aimed at streamlining processes and improving overall efficiency within the team. By documenting workflows and best practices, I created a valuable resource that facilitated knowledge transfer and consistency in operations.
  
• Recognizing the importance of continuous learning and teamwork, I filmed and edited video SOP tutorials as well to share vital information and skills with my team making sure the videos were easy to understand.
  
• Completed site and client specific configurations to tailor gaming experiences according to unique requirements and preferences ensuring that payment integrations and DNS records were properly established. This attention to detail ensured that all systems functioned seamlessly, supporting client requirements and enhancing operational efficacy
  
• Conducted training sessions for colleagues focused on tools, processes, and best practices. By sharing my expertise, I empowered team members to improve their skill sets and contribute positively to our service delivery and operational goals.

Through these efforts, I played an essential role in driving operational excellence and ensuring that our product support was delivered with the highest level of professionalism and effectiveness.

In my role as a Junior Product Operations Analyst, I played a vital part in ensuring the seamless configuration and optimization of product offerings. My key responsibilities included:

• New Game Configurations: Spearheaded the configuration of new game releases, collaborating closely with development teams to ensure accurate integration and alignment with product specifications. This involved detailed testing to confirm that features functioned optimally and met client expectations upon launch.
  
• Performance Monitoring: Analyzed game performance metrics to gauge user activity and engagement levels. Utilized data analytics tools to identify trends, providing actionable insights that were fedback to my manager.
  
• Cross-Functional Collaboration: Worked closely with product managers, Commercial, and marketing teams to align on product initiatives and ensure all configurations supported broader business goals.
  
• Documentation and Reporting: Developed and maintained comprehensive documentation of configuration processes, best practices, and performance reports. This ensured a standardized approach to product operations and facilitated knowledge sharing within the team.
  
• Continuous Improvement: Actively sought out opportunities to optimize operational processes, suggesting improvements based on performance insights.

As a Crew Member at McDonald's, I delivered exceptional customer service in a fast-paced environment. My primary responsibilities included:

• Customer Service: Engaging with customers to take orders, answer questions, and ensure a positive dining experience.
  
• Food Preparation: Efficiently preparing a variety of menu items according to company standards, prioritizing food safety and quality. I assisted in cooking, assembling, and packaging meals with attention to detail.
  
• Team Collaboration: Worked closely with fellow team members to ensure smooth restaurant operations during busy shifts.
  
• Cleanliness and Maintenance: Ensured that the dining area and kitchen were kept clean and well-organized. I adhered to health and safety regulations to uphold a safe environment for both customers and staff.
  
• Inventory Management: Assisted in restocking supplies, helping to minimize waste and ensure a consistent flow of service.

As a Warehouse Operative at John George, I was responsible for ensuring the efficient and accurate picking and packing of client orders.

• My primary duties included selecting items from the warehouse shelves and preparing them for shipment, meticulously handling products to uphold quality standards. I often managed large orders, with weights reaching up to 10,000 kg, making sure I put attention to detail and adhere to safety protocols.
  
• I was proficient in organizing products in boxes and pallets, ensuring that each order was secure and properly arranged for transportation. My role required effective time management and prioritization skills to meet daily order deadlines while maintaining high levels of accuracy.
  
• Through my time at John George, I developed strong problem-solving abilities and a commitment to delivering outstanding service in a fast-paced setting.

As a Game Tester at HCLTech, I specialized in quality assurance for both upcoming and established titles on the Xbox One and Xbox Series consoles. My primary responsibility was to test games to identify and document bugs, ensuring a seamless gaming experience for players.

In this role, I focused on several critical areas of gameplay quality, including:

• Bug Identification: Extensively testing gameplay, audio and visual elements to pinpoint and log any discrepancies, ensuring high-quality releases.
  
• Achievement Verification: Ensuring that game achievements unlock at the correct milestones, providing players with a fair and rewarding gameplay experience.
  
• Audio Accuracy: Testing audio output for both headphones and TV to confirm clarity and consistency, contributing to an immersive gaming environment.
  
• Accessibility Checks: Verifying the accessibility of in-game options and locations, making sure players can navigate efficiently and effectively.
  
• Language Quality Assurance: Reviewing in-game text and dialogue for accuracy and localization, ensuring that players receive a fully polished and culturally relevant gaming experience.

My keen attention to detail and passion for gaming allowed me to be a crucial part of the development process, ensuring that every title I worked on met the high standards expected by players.