Adrian Feeley
Galway,Ireland
Summary
Results-driven Master's graduate in Fintech with experience in insurance sales and account management. Currently serving as Insurance Sales Advisor, leveraging strong analytical and communication skills to enhance client relationships and support business growth. Recently completed CIP 01 and CIP 03, demonstrating commitment to professional development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Insurance Sales Advisor - Direct Motor
Aviva
Galway
2026.01 - 2026.06
- Deliver a consultative sales approach by explaining policy features, benefits, exclusions, and pricing in a clear and compliant manner.
- Build strong customer relationships through excellent communication and customer service, ensuring a positive customer experience throughout the sales process.
- Prepare accurate quotations and policy documentation while maintaining compliance with regulatory and company standards.
- Handle policy amendments, renewals, and customer enquiries efficiently to support retention and long-term customer satisfaction.
- Use CRM and insurance systems to manage customer interactions, maintain records, and track sales performance.
- Achieve individual sales targets and contribute to team performance objectives through proactive customer engagement.
- Stay informed on insurance products, underwriting guidelines, market developments, and regulatory requirements.
- Collaborate with underwriting, claims, and customer support teams to ensure seamless service delivery and issue resolution.
Account Executive
The Knot Worldwide
Galway
2025.06 - 2025.12
- Managing contracts, sales and performance data on a day to day basis
- Provide strategic guidance to improve vendor visibility and performance on the platform
- Collaborate cross-functionally with sales, support, and marketing teams to ensure vendor success
- Analyze account trends and feedback to reduce churn and enhance retention strategies
- Passionate about helping small businesses thrive in the wedding industry and committed to delivering exceptional service every step of the way.
Equity Research Analyst
University of Galway Student Managed Fund
Galway, Ireland
2025.05 - 2025.12
- Researched economic indicators, policy shifts, and market news using trusted financial and academic sources
- Wrote concise articles that communicated complex macroeconomic themes in a clear, engaging style
- Provided context for portfolio decisions by linking economic trends to potential market impacts
Customer Service Representative
LifeWave Corporate
Galway, Metropolitan Area
2024.06 - 2024.09
- As a dedicated Customer Service Representative at LifeWave, I assisted customers in a wide range of areas, ensuring a seamless and positive experience with our products and services. My responsibilities included:
- Order Management: Helped customers create and manage their orders, ensuring accuracy and timely fulfilment.
- Account Services: Assisted with account setup, modifications, and termination requests, providing clear guidance through each step.
- Complaint Resolution: Addressed and resolved customer complaints with empathy and efficiency, ensuring customer satisfaction.
- Compensation Plan Guidance: Explained LifeWave’s complex compensation plan clearly and concisely, helping customers understand their potential earnings and benefits.
- Administrative Support: Performed various administrative tasks to ensure smooth operations within the customer service department.
- Customer Education: Provided information on LifeWave products, promotions, and services, helping customers make informed decisions.
- My role required a blend of excellent communication skills, problem-solving abilities, and a deep understanding of LifeWave’s offerings. I was committed to delivering exceptional service and ensuring that every customer felt valued and supported.
Dunnes Stores Shop Assistant
Dunnes Stores
Galway, Ireland
2022.05 - 2024.01
- I took great pride in assisting customers regularly during my time at the shop. Provided exceptional customer service by actively listening to customer needs and inquiries. I was always available to offer product recommendations, answer questions, and provide detailed information to help customers make informed decisions. Through my approachable demeanour and product knowledge, I ensured that every customer felt valued and well-supported, enhancing their overall shopping experience and fostering a positive relationship between the store and its clientele.
- Ensured smooth operation of daily tasks by efficiently packing shelves, organising products neatly, and making them readily accessible to customers. Became proficient in till operations, handling transactions swiftly and accurately while providing excellent service to patrons.
- Maintained organized inventory in stockroom by utilising a pallet truck for arranging stock and ensuring items were stored efficiently for easy retrieval. Managed the physical aspect of the job by pushing heavy loads onto the stock floor for packing, enhancing overall stockroom efficiency.
Bartender
Ryan's Bar
Galway, Ireland
2021.06 - 2021.11
- Greeted customers with a warm smile and genuine enthusiasm, creating a friendly atmosphere in the bar. Crafted delightful and inventive drinks tailored to suit each patron's preferences, ensuring every drink was visually appealing and a delight to the taste buds, resulting in satisfied customers who returned regularly.
- Maintained bar hygiene to the highest standards by cleaning and organizing the bar area, ensuring a spotless environment. This attention to cleanliness provided customers with a pleasant space to enjoy their drinks and contributed to the positive ambiance of the bar, reinforcing its reputation as a go-to destination for patrons.
- Developed rapport with regular patrons fostering a loyal customer base.
- Recommended drinks to customers, increasing overall sales.
- Handled cash transactions securely minimising risk of theft or fraud.
Garage assistant
OBF tyres
Galway, Ireland
2017.03 - 2019.08
- In the garage, I undertook a variety of essential tasks, showcasing my versatility and hands-on skills. Maintained clean, organized workspace to support efficient garage operations. Additionally, I acquired valuable knowledge on operating a forklift, demonstrating my ability to handle heavy machinery safely and efficiently. I further honed my skills by learning how to change tires, displaying my competence in basic automotive maintenance. Moreover, I actively participated in moving heavy tires, showcasing my physical strength and teamwork abilities. My diverse range of skills and willingness to learn made me a valuable and adaptable member of the garage team.
- Conducted MOT tests, ensuring road safety compliance.
- Delivered high-quality customer service, resulting in repeat business.
- Enhanced workshop efficiency by organising tools and equipment properly.
Retail Assistant
Centra
Galway, Ireland
2019.01 - 2019.05
- Performed multifaceted role, packing shelves to ensure products were organised and accessible. Maintained cleanliness of petroleum pumps, shop floor, and warehouse, creating a hygienic and welcoming environment.
- Engaged with customers, assisting them in finding products and addressing queries to enhance their shopping experience. Demonstrated commitment to organisation and patrons through proactive customer service.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Maintained clean shop floor, promoting a welcoming environment.
- Provided coverage during peak times to manage customer flow effectively.
Education
Master's degree - Fintech- Economics and Financial Technology
University of Galway
2024.09 - 2025.05
Bachelor of Commerce - BCom - International Business
University of Galway
2021.09 - 2024.08
CIP 01 and CIP 03 - Insurance
The Insurance Institute
Skills
- Auto insurance sales
- Claims Processing
- Insurance CRM Software
- Data Analysis
- Risk Assessment
- Client Consultation
- Lead Generation
- Sales communication
- CRM Skills
- Listening proficiency
- Product knowledge application
- Insurance Regulation
Certification
- Driver's License
- The Excellent Customer Experience Programme
- Microsoft Office Specialist: Powerpoint Certification
- GAA future leaders
Languages
Irish (Limited Working)
French (Elementary)
Publications
Beyond the Curve: Macroeconomic insights for 2025
Affiliations
- GAA- Hurling and Gaelic Football
- Soccer
- Piano
- Chess
- Travel
- Gym
References
References available upon request.
Timeline
Insurance Sales Advisor - Direct Motor
Aviva
2026.01 - 2026.06
Account Executive
The Knot Worldwide
2025.06 - 2025.12
Equity Research Analyst
University of Galway Student Managed Fund
2025.05 - 2025.12
Master's degree - Fintech- Economics and Financial Technology
University of Galway
2024.09 - 2025.05
Customer Service Representative
LifeWave Corporate
2024.06 - 2024.09
Dunnes Stores Shop Assistant
Dunnes Stores
2022.05 - 2024.01
Bachelor of Commerce - BCom - International Business
University of Galway
2021.09 - 2024.08
Bartender
Ryan's Bar
2021.06 - 2021.11
Retail Assistant
Centra
2019.01 - 2019.05
Garage assistant
OBF tyres
2017.03 - 2019.08
CIP 01 and CIP 03 - Insurance
The Insurance Institute