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IT Support Analyst with 4+ years of experience resolving complex technical issues, specializing in network administration, software testing, and user support. Achieved a 98% first-contact resolution rate for over 200 monthly service incidents. Skilled in evaluating application enhancements for seamless integration and efficiency improvements. Strong problem-solving abilities and a 95% customer satisfaction rate. Proficient in a variety of technologies, including networking protocols, operating systems, and programming languages. Dedicated to continuous learning and adapting to new technologies.

I have over three years of dedicated experience as a Technical Support Analyst within the IT industry, proficient in addressing end-user concerns and rectifying issues pertaining to computer systems, mobile devices, and peripheral equipment. Possess a keen understanding of usability and security considerations, ensuring comprehensive support solutions. Certified in Cybersecurity (CC) by ISC2 and CompTIA Security+ SY0-701 certified, demonstrating a solid understanding of Cybersecurity principles and practices. I am a proactive learner with a genuine passion for emerging technologies, committed to continuous skill enhancement through various avenues such as LinkedIn Learning, formal classroom instruction, and hands-on training. Embracing the evolving landscape of technology and its impact on our daily lives is a core aspect of my professional ethics. I hold a Bachelor's degree in Computer Applications complemented by post-graduate certifications in Computer Applications Security and Wireless Networking.

Hardworking and aspiring professional with a background in technical support for end users, showcasing efficiency and professionalism. Skilled in active listening and effective troubleshooting, leading to rapid issue resolution and enhanced customer satisfaction. Strong communicator capable of working with diverse teams and providing updates to leadership. Focused on exceeding expectations and delivering quality service.

Resourceful technical support engineer capable of thinking outside the box - I place the customer (or user) first and make their issues my own. I feel that I am best described by the attached Accolades document. It can really help someone get to know me

ADITYA P MORAY

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Technical Support Analyst

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Master of Science - Cybersecurity

Post Graduate - Cloud Computing

Graduate Certificate - IT

Bachelor of Engineering - Computer Science

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Technical Support Analyst

Master of Science - Cybersecurity

Post Graduate - Cloud Computing

Graduate Certificate - IT

Bachelor of Engineering - Computer Science

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