Aditi Vikas Prasad
Dublin
Summary
To acquire a challenging position in the industry, to seek and encash opportunities and to put my career on a fast track to achieve my goals.
Overview
19
19
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Sdn Bhd
, Malaysia
04.2022 - 08.2022
- Responsible for handling Facebook premium users on Inquiry and general investigation via email regarding Facebook product and features.
- Adapted communication style to diverse customer base effectively.
TeamLeader
Reliance Communications
, India
02.2011 - 03.2013
- Part of audit team to verify vendor calls on VAS (value added services)
CUSTOMER SERVICE OFFICER
WNS Global Services Pvt Ltd
, India
01.2007 - 06.2010
- Worked for a US based Airline company named UNITED AIRLINES, Handling passengers queries related to the REFUNDS
- Actively contributed to the improvement of department processes.
HELPDESK CO-ORDINATOR
Vectrasystems Pvt Ltd
, India
04.2006 - 11.2006
- Worked with the client named Ernst & Young, handling customer calls, maintaining Reports, handling asset management etc.
CUSTOMER SERVICE REPRESENTATIVE
Reliance Infostreams
, India
06.2003 - 03.2006
- 6 months was working in domestic call center as a customer service associate, use to handle customer calls based on billing information or general information
- One year was working in a US Based banking project use to handle customer calls based on Inquiry and general information about their Accounts
Education
Diploma in Human Resource Management -
Welingkar institute of management
01.2018
Bachelor of Commerce. B.Com -
Model College of Commerce & Arts (Mumbai University)
01.2003
HSC -
Model College of Commerce & Arts (Mumbai University)
01.2000
Skills
- Organization & co-ordination
- Passion to excel & win & willingness to work hard to achieve it
- Communication & Presentation Skills
- Fluency in English, Hindi & Marathi
- MS-Office
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
Principles
- Clear Vision
- Hard Work
- Iron will
- Strictest discipline
Additional Qualifications
- Diploma in International Airlines and Travel Management from IITC
- Training from TATA-AIG in Insurance
Personal Information
- Date of Birth: 02/05/1982
- Gender: FEMALE
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Sdn Bhd
04.2022 - 08.2022
TeamLeader
Reliance Communications
02.2011 - 03.2013
CUSTOMER SERVICE OFFICER
WNS Global Services Pvt Ltd
01.2007 - 06.2010
HELPDESK CO-ORDINATOR
Vectrasystems Pvt Ltd
04.2006 - 11.2006
CUSTOMER SERVICE REPRESENTATIVE
Reliance Infostreams
06.2003 - 03.2006
Diploma in Human Resource Management -
Welingkar institute of management
Bachelor of Commerce. B.Com -
Model College of Commerce & Arts (Mumbai University)
HSC -
Model College of Commerce & Arts (Mumbai University)
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