Adeyosola Adesegun

• Maintain clear and concise records of interactions and observations, ensuring timely completion of all written tasks.
• Provide transportation and support for family members to shopping, and recreational outings, ensuring safe and timely arrivals.
• Support and encourage parents to engage in community activities that build social networks and promote social integration.
• Observe and document basic care tasks according to care plans, manager directions, and organizational policies, providing support and guidance as needed.
• Regularly visit families to monitor welfare, ensuring safety and reporting any concerns to the Case Manager, including recording observations in the family file.
• Promotion of welfare & safety to family needs, adjusting care plans as necessary to address changing circumstances and ensuring their safety.
• Offered a high standard of care to children when needed, ensuring their well-being and comfort.
• Performed effectively as part of a team, supporting colleagues and contributing to a positive working environment

• Observing and reporting changes in the general condition of residents
• Assisting residents in personal care such as dressing, feeding, bathing and hoist lifts.
• Helping residents to walk and transport to other departments and events
• Treating information given about residents in the strictest confidence
  Helping to maintain the dignity, privacy, individuality, rights and choice of each of the residents.
• Reporting any anxieties, problems of residents to Unit/Deputy Manager or Staff Nurse and referring relatives, telephone calls, queries to respective departments
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.

• Handled high volume of calls daily for faster issue resolution.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Built rapport with Vulnerable clients through empathetic handling of concerns.
• Logged Vulnerable customer complaints accurately, expedited corrective actions effectively.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Exceeded KPI targets when providing customer support via phone, email and chat.
• Offered recommendations to customers based on specific situations, priorities and obstacles.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Answered 30+ telephone calls per day with professionalism.

• Ensured client satisfaction by addressing and resolving queries promptly.

• Typed and inputted data, compiling comprehensive reports and documents.

• Coordinated with cross-functional teams to streamline data entry processes.

• Compiled detailed daily task reports, enhancing workflow efficiency by 15%.

• Recorded and processed 66+ Tax Payer Identification Numbers (TIN) weekly.

• Verified the credentials of 100+ Oyo State government workers, maintaining an 87% compliance rate accurately with international verification standards