Aden Ibrahim kala

Concierge & Facilities Management Customer Service & Communication Administration & Compliance Leadership & Training

• Ensured all residents completed required documentation for access to amenities, such as gyms and communal facilities.
• Managed the issuance and deactivation of access cards for new and departing residents, maintaining security protocols.
• Accepted and processed resident packages, ensuring accurate and timely delivery.
• Conducted contractor inductions, covering fire safety procedures and site regulations, ensuring full compliance.
• Monitored security concerns, reported breaches, and upheld site safety standards.
• Provided high-quality service, addressing resident inquiries, concerns, and requests efficiently and professionally.
• Sent timely email communications and property updates to residents, ensuring clear and proactive engagement.
• Maintained a welcoming and professional demeanour at all times to enhance the resident experience.
• Kept detailed records of access cards, contractor sign-ins, and compliance documents.
• Reconciled financial records, including float management and petty cash administration.
• Ensured adherence to fire safety regulations by briefing both residents and contractors on required precautions.
• Trained and supervised part-time and newly hired concierge staff, ensuring smooth team operations.
• Fostered a culture of professionalism, teamwork, and operational excellence within the concierge team.