
Technical Services and Facilities Leader with 14 years of experience delivering safe, compliant and resilient estates across healthcare, financial services and commercial sectors. Expertise in engineering services, fire safety, statutory compliance, capital project delivery and asset lifecycle management, with a proven track record of strengthening governance, leading multidisciplinary teams and improving operational resilience.
Lead the Facilities & Technical Services function for a specialist mental healthcare hospital, providing strategic leadership for engineering services, estate operations, fire safety, statutory compliance, capital projects and critical infrastructure.
· Lead statutory compliance programmes, fire safety governance and regulatory inspection readiness through the development of policies, assurance frameworks, compliance programmes and evidence-based reporting.
· Directed the management of critical engineering and life safety systems, including fire detection and alarm systems, emergency lighting, lifts, nurse call systems, CCTV, access control, standby power, and water systems, ensuring operational resilience and business continuity across hospital estate.
· Delivered estate modernisation and capital improvement projects, overseeing procurement, contractor management, and project delivery from business case through commissioning and operational handover, improving facility capabilities.
· Lead multidisciplinary technical teams, specialist contractors and service partners, driving asset performance, lifecycle planning, service excellence and continuous improvement across the hospital estate.
Chair the Fire Safety and Health & Safety Committees, while contributing to multidisciplinary governance committees that strengthen governance, regulatory compliance, organisational assurance and continuous improvement across the hospital estate.
Managed integrated workplace and facilities operations across commercial office environments, progressing from a flagship corporate office to supporting multiple client sites.
· Managed integrated facilities management services, ensuring high standards of workplace operations and enhancing customer service.
· Coordinated contractors and soft services to uphold SLA compliance, ensure health and safety, and optimize operational efficiency.
Conducted workplace inspections and quality audits to identify service improvements and enhance client satisfaction.
Provided strategic leadership for facilities management, engineering services and critical infrastructure across a highly regulated financial institution, ensuring safe, compliant and resilient workplaces while leading capital projects and strategic procurement initiatives that supported organisational objectives.
· Led the operation, maintenance and continuous improvement of critical engineering systems, including HVAC, fire protection, generators, lifts and Building Management Systems (BMS), ensuring high asset reliability and business continuity.
· Delivered a US$1M fire suppression and HVAC modernisation programme, enhancing life safety, energy efficiency and system reliability while maintaining 100% operational uptime during critical infrastructure relocation.
· Improved asset performance through structured Planned Preventive Maintenance (PPM) and CMMS implementation, achieving 95% user adoption, improving maintenance efficiency by 25%, and reducing reactive maintenance.
· Managed integrated facilities services, contractor performance, statutory compliance, asset lifecycle planning and operational budgets, strengthening governance, service quality and operational resilience.
Delivered strategic procurement and capital projects, including branch refurbishments, enterprise technology platforms and critical infrastructure programmes that improved operational performance and organisational capability.
Led integrated facilities management across a commercial and residential property portfolio.
· Managed facilities operations across 500+ mixed-use properties, improving service delivery and statutory compliance.
Reduced workplace safety incidents by 30% through enhanced HSE policies, audits and compliance programmes.