Adawihyelya Shall-Holma
Dublin,Ireland
Summary
Passionate about delivering great service and building strong customer relationships. Skilled in communication, problem-solving, and teamwork, with a knack for making every customer experience smooth and positive. Always ready to collaborate and go the extra mile to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Credit analyst
Bank of Industry Limited
Abuja, Nigeria
09.2021 - 09.2024
- Appraised and monitored loan accounts
- Drove annual loan growth with strategic marketing and teamwork.
- Resolved customer inquiries to ensure satisfaction and retention.
- Enhanced credit strategies, reducing NPL ratio by 5%.
- Identified new markets and fostered client relationships.
- Implemented KYC processes to strengthen customer relationships
Tax Officer
Federal Inland Revenue Service, Nigeria
Abuja, Nigeria
06.2018 - 08.2021
- Resolved taxpayer inquiries swiftly, improving response efficiency and client relations.
- Drafted timely tax correspondence, enhancing taxpayer communication and satisfaction.
- Ensured all tax related queries and inquiries were tended to promptly
- Coordinated 2 tax sensitisation drives
- Compiled weekly reports for strategic insights, aiding decision-making processes.
Education
Master of Science - International Business
National College of Ireland
Dublin 09/2024 -
Bachelor of Science - Communication and Multimedia Design; Advertising
American University of Nigeria
Nigeria 01/2011 - 11/2014
Skills
- Team player
- Customer experience & engagement
- Integrative negotiation
- Service knowledge
- Communication proficiency
- Service-Oriented mindset
- Account management
- Resourcefulness
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Affiliations
- Lawn Tennis
- Polo
- Reading
Volunteer Work
- Collaborated with an AUN sustainability team to pioneer an initiative, empowering women by teaching them to create items (bags, mats) using recycled materials.
- Volunteered with "Arm The Child" Foundation to tutor over 20 children English language at an Internally Displaced Persons camp in Abuja, Nigeria
References
Abdullahi A. Alhaji
SME, Bank of Industry Limited
aabubakar-alhaji@boi.ng
Samuel Yakura
Vision Contracting
Yakurasamuel@gmail.com
Timeline
Credit analyst
Bank of Industry Limited
09.2021 - 09.2024
Tax Officer
Federal Inland Revenue Service, Nigeria
06.2018 - 08.2021
Master of Science - International Business
National College of Ireland
09/2024 -
Bachelor of Science - Communication and Multimedia Design; Advertising
American University of Nigeria
01/2011 - 11/2014
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