Summary
Overview
Work History
Education
Timeline
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Adam Rooney

Perth

Summary

I'm a friendly, outgoing and proactive Irish professional, I arrived in Australia in September 2024. I worked part-time in a supermarket while still in school. After leaving school, I worked for nearly two years as an apprentice carpenter and then spent three years in plastering before transitioning to a career in IT. In 2023, I worked part-time as a bartender for five months while completing an IT support course and starting my first IT job. My varied work experience has equipped me with excellent teamwork, communication, customer service, patience, and pressure handling skills.

Overview

9
9
years of professional experience

Work History

IT Systems Engineer

CBE EPOS
Claremorris
04.2023 - 08.2024
  • Provided remote IT support to customers via phone and email
  • Cross-Platform Integration
  • Installation of CBE's Hospitality IT Systems which used Windows, Android and IOS operating systems
  • Configuring Windows servers for EPOS systems, assigning specific IP addresses, and integration with a network switch for connectivity
  • Configured and maintained network switches, enhancing communication flow and connectivity within the IT infrastructure
  • Conducted user training sessions to familiarize staff with EPOS systems and related IT infrastructure during installs
  • Maintained comprehensive documentation of system configurations, installations, and troubleshooting procedures.
  • Analyzed system logs, identified potential issues, and implemented solutions
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Participated in team meetings to discuss project progress updates.

Bartender

Whiskey Joe's Bar
Loughrea
01.2023 - 06.2023
  • Greeting customers and taking their orders for beverages
  • Handling cash and card payments from customers, processing transactions accurately and quickly
  • Cleaning and maintaining the bar area keeping it presentable and tidy
  • Interacting with customers and providing excellent customer service
  • Working collaboratively with other work colleagues, Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines,
  • Prepared and served a wide range of beverages including beer, wine, and non-alcoholic drinks
  • Handled cash, processed payments, and balanced tills at the end of shifts
  • Assisted in training new bar staff on drink preparation and bar procedures, Managed bar inventory, restocked supplies
  • Performed opening and closing duties

IT Support & Cyber Security Trainee

Generation UK & Ireland
Remote
01.2023 - 03.2023
  • The course covered the essential aspects of IT support, including cyber security, troubleshooting, problem-solving, and customer service
  • Acquired skills to Diagnose, troubleshoot, and resolve common incidents related to hardware, software applications, mobile devices, networking, security and operating systems accurately and efficiently
  • Gained a great understanding in setting up and securing networks and operating systems through configuration and installation
  • Navigate ticket management systems and manage tickets effectively, including ticket creation, notes, documentation, resolution, and escalation when necessary
  • Gained key skills for delivering exceptional customer communication
  • The training also included a hands-on experience with service desk software and tools, as well as scenarios to prepare for the challenges as an IT support analyst

Plasterer

David Rooney Plastering Services
02.2020 - 01.2023
  • Mixed substances or compounds needed for each task
  • Applied coats of plaster to interior walls, ceilings, and partitions to create smooth or textured surfaces
  • Prepared surfaces by cleaning, taping, and applying bonding agents and joint filler
  • Loaded and unloaded materials, tools, and equipment at the job site
  • Prepared work areas by cleaning, setting up scaffolding, and covering surfaces for protection
  • Ensure that all tools and equipment and placed neatly back into the van after work
  • Cleaned up work areas after job completion,
  • Maintained a clean and organized work environment.

Carpentry

Larkin Carpentry / Lyons Carpentry
06.2018 - 02.2020
  • First Fixing: Installation of timber frames, roof trusses, floor joists, and wall studs
  • Second Fixing: Installation of skirting boards, architraves and doors
  • Roofing: Erecting rafters, lathes and slates
  • Kept working environment clean and safe by practicing safe systems of work and strictly adhering to safe pass recommendations across all tasks

Sales Assistant

O'Meara's Supervalu
Portumna
09.2015 - 09.2017
  • Ensured that the store meets the required standards for the following morning
  • Maintain Security of the Premises at closing time
  • Provided exceptional customer service by assisting shoppers with inquiries and product location
  • Replenished stock and ensured shelves were organized and fully stocked
  • Assisted with inventory counts and restocking of incoming deliveries
  • Assisted in merchandising displays and promotional setups
  • Maintained cleanliness and orderliness of aisles and checkout areas
  • Addressed and resolved customer complaints and issues.

Education

IT Support

Generation UK & Ireland
Online

Apprentice Carpenter Phase 2

GRETB Galway
Mervue

Timeline

IT Systems Engineer

CBE EPOS
04.2023 - 08.2024

IT Support & Cyber Security Trainee

Generation UK & Ireland
01.2023 - 03.2023

Bartender

Whiskey Joe's Bar
01.2023 - 06.2023

Plasterer

David Rooney Plastering Services
02.2020 - 01.2023

Carpentry

Larkin Carpentry / Lyons Carpentry
06.2018 - 02.2020

Sales Assistant

O'Meara's Supervalu
09.2015 - 09.2017

IT Support

Generation UK & Ireland

Apprentice Carpenter Phase 2

GRETB Galway

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