Accomplished communications professional with extensive expertise in media relations, social media management, and content creation. Proven track record in crisis communication, press release writing, and corporate messaging improvements. Adept at leveraging Google Analytics for strategic insights and enhancing customer service excellence. Skilled in Adobe Creative Suite, podcasting, and community outreach strategies. Demonstrated success in non-profit communications, internal communications expertise, and external communications proficiency. Committed to developing innovative communications strategies that drive employee engagement and corporate social responsibility initiatives.
Communicated with media outlets, strengthening the organization's public image.
Worked alongside internal and external teams to create strategic multi-channel communication plans.
Partnered with leadership team to develop and implement company vision, mission and strategic direction.
Consulted with executive management to develop communication policies and procedures for managing crises.
Advised staff at all levels on optimum messaging for internal and external communications.
Handled crisis communication with professionalism and proactive mindset to mitigate damage and maintain positive image.
Issuing press releases and responding to queries from local and national media.
Ensuring that responses are accurate and in a timely fashion.
Undertaking work as directed from the Media, Communications and Customer Relations Officer.
Receiving and reviewing advertisements from various council departments (these include road closures, bye laws notification etc.…) and submitting them to Southern Advertising for placement in Newspapers.
Issuing of notices to press for Full Council and Municipal District meetings (this includes invites to meetings, agenda items, Notice of Motions etc...). Part of this involves working directly with Corporate Services team and Meetings Administrator.
Set up mobile devices to ensure the necessary security, authentication and apps are installed.
Ensuring the efficient running of the post and print room. This involves maintaining printers and the franking machine. Supporting colleagues with print projects such as annual budgets and correspondence issued by various sections.
Updating Social Media Content for Kerry County Council (this includes promoting activities and events) on a variety of platforms.
Increased brand visibility by developing and implementing strategic social media campaigns.
Streamlined communication channels within the organisation resulting in increased productivity.
Cultivated a strong community online through consistent, meaningful dialogue with followers.
Produced regular reports on social media performance to inform future strategies.
Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
Live chat Moderator
Monthly check ins with team to discuss progress and any development areas.
Knowledge of current sporting events.
Engage with the team daily to build and maintain morale and team bonding to ensure we give the best possible quality to our listeners/viewers.
Maintaining constant and effective communication between all members of the company to ensure a consistent flow of quality products despite limited resources being available.
Updating the Company website and social media platforms on a daily basis.
Junior Certificate - 2017
Leaving Certificate - 2019
Learner Permit