Summary
Overview
Work history
Education
Skills
CERTIFICATIONS
Timeline
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Adam Carolan

Summary

Motivated and customer-focused retail professional with over two years of experience in fast-paced shop environments, including roles at SuperValu and Specialist Signs in Fermoy, County Cork. Proven ability to manage stock, handle customer queries, resolve complaints effectively, and contribute to a clean and organised store layout. Skilled in visual merchandising, cross-selling, and working independently or as part of a team. Demonstrates strong time management, adaptability, and initiative to meet customer needs and support business goals.

Overview

3
3
years of professional experience

Work history

Shop assistant

SuperValu
Fermoy, County Cork
08.2020 - 08.2021
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Handled queries regarding products, providing detailed information as necessary.
  • Collaborated effectively with team members during busy periods.
  • Maintained a clean, appealing shop environment for a positive shopping experience.
  • Management of the frozen, fruit, and veg section independently.
  • Handled invoices and stock flow.

Customer assistant

Specialfx Signs
Fermoy, County Cork
05.2022 - 05.2023
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Increased sales through suggestive selling techniques.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Advised customers on availability, pricing and location of products.

Education

Bachelor of Business - Economics and Finance

University of Limerick
Limerick
09.2023 -

Leaving Cert -

Bruce college
Cork, County Cork
08.2020 - 06.2023

Skills

  • Excellent customer service skills
  • Strong team player and enjoys independent work
  • Adaptable and resilient in a fast-paced, changing environment
  • Excellent time management
  • Robust initiative, along with task prioritisation to satisfy customer needs

CERTIFICATIONS

  • Bloomberg Financial Fundamentals (BFF)
  • Bloomberg Market Concepts (BMC)
  • Environmental Social Governance (ESG)
  • Manual handling
  • Food safety

Timeline

Bachelor of Business - Economics and Finance

University of Limerick
09.2023 -

Customer assistant

Specialfx Signs
05.2022 - 05.2023

Shop assistant

SuperValu
08.2020 - 08.2021

Leaving Cert -

Bruce college
08.2020 - 06.2023

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Adam Carolan