Abubakr Ahmed
Portlaoise
Summary
Results-driven IT professional with 20+ years’ experience leading complex projects, enterprise networks, and robust infrastructures. Skilled in design, deployment, and maintenance of IT systems, plus responsive desktop and end-user support. Proven ability to optimize costs, drive digital transformation, and ensure secure operations. Certified across major platforms, with strengths in team leadership, vendor management, and strategic IT planning. Seeking to contribute expertise and vision to an innovative, growth-oriented organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Career Break
Family Caregiver
11.2020 - Current
- Took a planned career break to provide full-time care for a family member during a serious illness.
- Maintained professional development through online courses, certifications, and industry reading.
- Now fully available and eager to re-enter the workforce with renewed focus and commitment.
IT Infrastructure Manager
Azmeel Contracting (Pioneer Holding Company)
11.2013 - 10.2020
- Company Overview: 27,000+ Employees
- Delivered prompt, expert technical support to users, resolving hardware, software, network, and application issues efficiently, and maintaining high levels of user satisfaction.
- Achieved 40% reduction in internet and voice costs by engineering a centralized WAN, connecting 70+ sites to HQ.
- Led major upgrade of Exchange (2010 to 2016), elevating enterprise communication and reliability.
- Managed end-to-end delivery of high-impact IT projects, attaining a 90% project success rate.
- Designed/delivered secure Microsoft environments, VMware, and NetBackup across the enterprise.
- Rolled out scalable technology solutions and integrated IT service desk (100% issue resolution).
- Directed two enterprise-grade data center builds, ensuring uptime and disaster recovery.
- Upgraded IT infrastructure and processes, boosting operational efficiency and security.
- Enhanced organization-wide security by deploying Bluecoat, TrendMicro, NexThink, and Fortinet.
- Automated 90% of business processes with robust integrated systems.
Senior Network Administrator
Golden Arrow Co – TOYOTA DEALER
03.2007 - 10.2013
- Cut internet costs by 60% and delivered seamless connectivity across 30+ remote sites.
- Implemented secure Exchange and FTP environments, enhancing communication and data sharing.
- Hardened network security with Cisco PIX and ISA Server, reducing cyber risks and outages.
- Developed network monitoring and reporting processes, driving reliability.
- Provided fast, reliable technical support for hardware, software, and network issues.
Network administrator
i2 Company-NOKIA DEALER
06.2006 - 02.2007
- Managing, maintaining, and securing enterprise networks.
- Configuring routers, switches, firewalls, and monitoring network performance.
- Give Desktop and User Support.
Technical Support Specialist
Sudanese Egyptian Company
03.2004 - 05.2006
- Delivered fast, effective desktop and end-user support, maximizing customer satisfaction.
- Optimized workstation setups and resolved diverse hardware/software issues.
Education
Post-Graduate Certificate -
Atlantic Technological University
Letterkenny, Ireland06-2026
Diploma -
Cenit College
Dublin, Ireland08-2023
Bachelor - Computer Science
Future University
10-2001
Skills
- End-User & Desktop Support: Responsive assistance and troubleshooting for hardware, software, and application issues
- Network Administration & Security: Expertise in routing, switching, VPN, firewalls, and advanced threat protection
- IT Infrastructure Design & Management: Designing, optimizing, and maintaining critical systems for reliability and scalability
- Cloud & Virtualization: Skilled in AWS, Azure, VMware, Hyper-V,supporting hybrid and cloud migration strategies
- Project & Team Leadership: Proven track record in successful project delivery and mentoring cross-functional teams
- Service Desk Implementation: Driving high support resolution and customer satisfaction
- Vendor & Product Selection: Evaluating, negotiating, and integrating cost-effective technology solutions
References
Available on request.
Certification
- AWS Certified SysOps Administrator – Associate.
- AWS Certified Cloud Practitioner.
- Microsoft Certified Azure Fundamentals.
- ITIL Foundation Certification (2011 Edition).
- Microsoft Certified Systems Engineer (MCSE).
- Cisco Certified Network Associate (CCNA).
- Project Management Professional (PMP) – Training Completed.
- Alcatel OmniSwitch LAN Bootcamp (ACFE).
Hobbies and Interests
Reading, Walking, Swimming, Traveling, Community Volunteering
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Career Break
Family Caregiver
11.2020 - Current
IT Infrastructure Manager
Azmeel Contracting (Pioneer Holding Company)
11.2013 - 10.2020
Senior Network Administrator
Golden Arrow Co – TOYOTA DEALER
03.2007 - 10.2013
Network administrator
i2 Company-NOKIA DEALER
06.2006 - 02.2007
Technical Support Specialist
Sudanese Egyptian Company
03.2004 - 05.2006
Post-Graduate Certificate -
Atlantic Technological University
Diploma -
Cenit College
Bachelor - Computer Science
Future University
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